Course description
Communicating with Confidence
Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.
How You Will Benefit
- Optimize communication skills you already have
- Get strategies to better assimilate verbal information
- Effectively interpret shared knowledge
- Improve work relationships and reduce misunderstandings
- Communicate clearly and appropriately—and with greater confidence
- Choose the right words even in difficult circumstances
- Expand your influence and be recognized for your skills
Upcoming start dates
Who should attend?
Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers, project managers and leadership-track administrative professionals.
Training content
Effective Communication Begins with You: Getting the Confidence Advantage
- Use Self-Talk to Increase Your Confidence and Self-Esteem
- Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
- Evaluate and Improve Your Use of the 3 Vs
- Develop Openings That Promote Constructive Dialogue
- Use Can-Do Language to Enhance Others’ Willingness to Collaborate
- Recognize Your Strengths and Increase Your Willingness
Being Strategically Responsive
- Actively Listen and Absorb What Others Are Saying
- Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
- Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
- Use the Appropriate Types of Questions to Move a Discussion Forward
- Recognize, Acknowledge, and Respond to Nonverbal Cues
A Look at Different Communication Styles
- Describe the Four Different Communication Styles
- Recognize the Communication Style of Those with Whom You Are Speaking
- Accommodate the Specific Needs of Others’ Communication Styles
Taking Responsibility for Having a Productive Discussion
- Identify the Anatomy of a Message
- Recognize Disguised or Distorted Responses
- Overcome Roadblocks and Achieve Your Goal for a Discussion
Message Planning and Execution
- Define the Purpose for Delivering Your Message in an Effective Way
- Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
- Practice Skills for Delivering Messages That Promote Clear and Productive Communication
Effective Communication Begins with You: Getting the Confidence Advantage
- Use Self-Talk to Increase Your Confidence and Self-Esteem
- Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
- Evaluate and Improve Your Use of the 3 Vs
- Develop Openings That Promote Constructive Dialogue
- Use Can-Do Language to Enhance Others’ Willingness to Collaborate
- Recognize Your Strengths and Increase Your Willingness
Being Strategically Responsive
- Actively Listen and Absorb What Others Are Saying
- Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
- Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
- Use the Appropriate Types of Questions to Move a Discussion Forward
- Recognize, Acknowledge, and Respond to Nonverbal Cues
A Look at Different Communication Styles
- Describe the Four Different Communication Styles
- Recognize the Communication Style of Those with Whom You Are Speaking
- Accommodate the Specific Needs of Others’ Communication Styles
Taking Responsibility for Having a Productive Discussion
- Identify the Anatomy of a Message
- Recognize Disguised or Distorted Responses
- Overcome Roadblocks and Achieve Your Goal for a Discussion
Message Planning and Execution
- Define the Purpose for Delivering Your Message in an Effective Way
- Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
- Practice Skills for Delivering Messages That Promote Clear and Productive Communication
Costs
price for:
- Non Members: $2495
- AMA Members: $2245
Certification / Credits
CEU: 1.2, CPE: 14
Reviews
Average rating 4.9
The course helped me identify areas where I can strengthen my skills and areas to improve through practice. Positive self-talk and effectively using assertiveness were key takew...
I learned a lot about being a confident communicator through this course!
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
My instructor had amazing energy and passion for this class and the lesson material. The fact it was a small class allowed for diving deeper into real life situation and providi...