Professional Course
4.9 (40 Reviews)

Communicating with Confidence

AMA - American Management Association, Online (+3 locations)
Length
2 days
Price
2,495 USD
Next course start
25 March, 2024 (+6 start dates)
Delivery
Classroom, Virtual Classroom
Length
2 days
Price
2,495 USD
Next course start
25 March, 2024 (+6 start dates)
Delivery
Classroom, Virtual Classroom
From 2,495 USD / person

Course description

AMA - American Management Association

Communicating with Confidence

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

How You Will Benefit

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills

Upcoming start dates

Choose between 6 start dates

25 March, 2024

  • Virtual Classroom
  • Online

1 April, 2024

  • Classroom
  • Chicago

18 April, 2024

  • Virtual Classroom
  • Online

13 May, 2024

  • Classroom
  • Arlington

20 May, 2024

  • Virtual Classroom
  • Online

24 June, 2024

  • Classroom
  • New York City

Who should attend?

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers, project managers and leadership-track administrative professionals.

Training content

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Costs

price for:

  • Non Members: $2495
  • AMA Members: $2245

Certification / Credits

CEU: 1.2, CPE: 14

Reviews

Average rating 4.9

Based on 40 reviews.
Write a review!
5/5
Jessica J.
24 Feb 2023
Energetic and passionate instructor

My instructor had amazing energy and passion for this class and the lesson material. The fact it was a small class allowed for diving deeper into real life situation and providi...

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5/5
Jim D.
09 Nov 2022
Great key takeaways

The course helped me identify areas where I can strengthen my skills and areas to improve through practice. Positive self-talk and effectively using assertiveness were key takew...

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5/5
Elizabeth K.
22 Aug 2022
Great course

I learned a lot about being a confident communicator through this course!

AMA - American Management Association

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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