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Communicating with Confidence

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,345 USD
Start dates
Online
2,345 USD
6/17/2021

Anaheim
2,345 USD
5/20/2021

New York City
2,345 USD
6/17/2021

Atlanta
2,345 USD
7/26/2021
AMA - American Management Association

Course description

Communicating with Confidence

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Who should attend?

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers, project managers and leadership-track administrative professionals.

Training content

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Costs

The course is priced as follows: $2345 - Non-members
$2095 - AMA members
$1984 - GSA price

Certification / Credits

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


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AMA - American Management Association



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