Professional Course

How to Communicate with Tact and Professionalism (2-Day)

Pryor Learning, Online (+19 locations)
Length
2-Day Seminar
Price
299 - 599 USD
Next course start
15 July, 2024 (+50 start dates)
Delivery
Virtual Classroom, Classroom
Length
2-Day Seminar
Price
299 - 599 USD
Next course start
15 July, 2024 (+50 start dates)
Delivery
Virtual Classroom, Classroom
Visit this course's homepage on the provider's site to learn more or book!

Course description

Look around you. The true leaders in your organization are the people who share a particular skill: the ability to communicate effectively.

Coincidence? Hardly. Experts now agree that the movers and shakers who climb the corporate ladder fastest are the ones who can relate easily to everyone … present their ideas with conviction (and charisma!) … and emerge from almost every personal interaction on a high note.

Anyone who really wants to succeed can acquire these communication skills

Upbringing, education and talent aside — all good leaders share the same quality: superior communication skills. Through observation, trial and error or schooling from mentors, they've mastered the art of "connecting" with people in ways that almost always yield positive results …

  • They realize diplomacy works far better than brute force.
  • They know how to help people "get it" the first time.
  • They can empathize, and they know how to get the support they need.
  • They don't waste time rehashing instructions or entering into arguments that go nowhere.
  • They listen first and act second — not the other way around.

After two days of coaching, practice and critiquing, you'll emerge a far more powerful communicator.

We'll demonstrate and drive home the essential skills you need to become a more polished, persuasive communicator. You'll gain insights into everything from making a good impression … to motivating people … to intervening in tense situations.

After two days packed with one great idea after another, you'll leave amazed at your new communication skills — and eager to apply everything you've learned.

Upcoming start dates

Choose between 50 start dates

15 July, 2024

  • Virtual Classroom
  • Online
  • English

16 July, 2024

  • Classroom
  • Seattle
  • English

17 July, 2024

  • Virtual Classroom
  • Online
  • English

18 July, 2024

  • Virtual Classroom
  • Online
  • English

22 July, 2024

  • Classroom
  • Indianapolis
  • English

22 July, 2024

  • Virtual Classroom
  • Online
  • English

23 July, 2024

  • Virtual Classroom
  • Online
  • English

24 July, 2024

  • Virtual Classroom
  • Online
  • English

29 July, 2024

  • Virtual Classroom
  • Online
  • English

30 July, 2024

  • Virtual Classroom
  • Online
  • English

1 August, 2024

  • Virtual Classroom
  • Online
  • English

5 August, 2024

  • Classroom
  • Fort Lauderdale
  • English

5 August, 2024

  • Virtual Classroom
  • Online
  • English

6 August, 2024

  • Virtual Classroom
  • Online
  • English

7 August, 2024

  • Classroom
  • Orlando
  • English

8 August, 2024

  • Virtual Classroom
  • Online
  • English

13 August, 2024

  • Classroom
  • Nashville
  • English

13 August, 2024

  • Virtual Classroom
  • Online
  • English

14 August, 2024

  • Virtual Classroom
  • Online
  • English

15 August, 2024

  • Classroom
  • Atlanta
  • English

19 August, 2024

  • Virtual Classroom
  • Online
  • English

20 August, 2024

  • Virtual Classroom
  • Online
  • English

22 August, 2024

  • Virtual Classroom
  • Online
  • English

26 August, 2024

  • Classroom
  • Columbus
  • English

26 August, 2024

  • Virtual Classroom
  • Online
  • English

28 August, 2024

  • Classroom
  • Indianapolis
  • English

28 August, 2024

  • Virtual Classroom
  • Online
  • English

4 September, 2024

  • Classroom
  • Las Vegas
  • English

5 September, 2024

  • Virtual Classroom
  • Online
  • English

9 September, 2024

  • Classroom
  • Portland
  • English

9 September, 2024

  • Virtual Classroom
  • Online
  • English

11 September, 2024

  • Classroom
  • Seattle
  • English

11 September, 2024

  • Virtual Classroom
  • Online
  • English

12 September, 2024

  • Virtual Classroom
  • Online
  • English

16 September, 2024

  • Classroom
  • Anaheim
  • English

16 September, 2024

  • Virtual Classroom
  • Online
  • English

17 September, 2024

  • Virtual Classroom
  • Online
  • English

18 September, 2024

  • Classroom
  • San Diego
  • English

19 September, 2024

  • Virtual Classroom
  • Online
  • English

23 September, 2024

  • Virtual Classroom
  • Online
  • English

24 September, 2024

  • Classroom
  • Sacramento
  • English

24 September, 2024

  • Virtual Classroom
  • Online
  • English

25 September, 2024

  • Virtual Classroom
  • Online
  • English

26 September, 2024

  • Classroom
  • San Jose
  • English

7 October, 2024

  • Classroom
  • Bloomington
  • English

9 October, 2024

  • Classroom
  • Oakbrook Terrace
  • English

22 October, 2024

  • Classroom
  • Houston
  • English

24 October, 2024

  • Classroom
  • Phoenix
  • English

28 October, 2024

  • Classroom
  • Austin
  • English

30 October, 2024

  • Classroom
  • Dallas
  • English

Course delivery details

Becoming an exceptional listener

  • How to grasp what is not being said — but implied
  • The advantages of withholding judgment until the end of a situation
  • Easy-to-use reminders that fix your attention on the speaker
  • How and when to use open-ended, closed-ended, curiosity and clarifying questions
  • "Charging Rhinos" - how to stop them from dominating conversations
  • Specific techniques to reach poor listeners

Tailoring a message to fit your audience

  • How to break up your message into manageable pieces for maximum impact
  • Different strategies for different audiences (staff members, peers and supervisors)
  • Specific language that prevents mixed messages
  • Why you must anticipate what your audience wants — and know how to provide it

Using nonverbal communication

  • How to complement your message with nonverbal communication
  • Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
  • How to make sure your verbal message is consistent with your nonverbal message

Maintaining emotional control

  • How to complement your message with nonverbal communication
  • Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
  • How to make sure your verbal message is consistent with your nonverbal message

Staying focused on the present

  • How to move any conversation out of the past and into the here and now
  • Positive language to steer a conversation in the right direction
  • The one must do to get others to join in and build on your ideas
  • Techniques to move past “would-haves” and “should-haves” to discuss what’s really happening

Understanding how your behavior influences others

  • How to fix situations — not people
  • The value of challenging familiar routines and behaviors
  • How to uncover hidden agendas, influence outcomes and overcome conflicts

Giving and receiving feedback

  • How to evaluate criticism — what to take to heart, what you can safely ignore
  • Ways to handle unjust criticism and rejection
  • The kind of feedback to use for the fastest results

Certification / Credits

Writing for impact and clarity

  • How to enhance your credibility through well-crafted memos, letters and emails
  • The art of delivering a reader-centered message (instead of a writer-centered one)
  • The best way to convey rejection and other bad news and still come out looking good
  • Powerful writing techniques to persuade people and affect outcomes
  • Final edits to add prestige to all your documents

Connecting with different types of people

  • How to interact more effectively with your supervisors — especially your immediate boss
  • How to successfully handle a tirade
  • Ways to deal with bullies, liars and other difficult people

Communicating in a diverse environment

  • A look at diversity in the workplace — how to keep differences in age, sex, race and culture from hindering communication
  • The key to staying focused on outcomes instead of stylistic differences
  • Advantages of considering out-of-the-box ideas
  • Tips to help you overcome strong emotional responses to cultural collisions
  • Basic business etiquette: how old-fashioned manners can often solve workplace differences

Boosting your power of persuasion

  • The first deadly sin of communication — how to resist the temptation
  • How to get the support you need for your projects and proposals
  • The best way to use stories, case studies and other anecdotal information
  • Tips to achieve complete buy-in
  • How to sell the benefits
  • Dynamic openers and closers
  • Why you should build a trust account — and when to draw on it
  • Stealth communication techniques that go unnoticed but get results

Framing your message in the positive

  • The best way to frame an unwelcome message
  • How to say "no" without feeling guilty or upsetting the other person
  • The infectious synergy of positive thinking

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Pryor Learning

Pryor Learning

Founded more than 50 years ago when Fred Pryor pioneered the "one-day seminar", Pryor Learning has become one of the nation's leading corporate training providers, offering in-person and online training to millions of individuals and organizations — from small and...

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