Corporate / Group Training

Verbal De-Escalation (Corporate)

3.5 Hours
Next course start
Contact provider for more information. See details
3.5 Hours
Next course start
Contact provider for more information. See details
This provider usually responds within 48 hours 👍

Course description

These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague to be agitated, stressed or potentially violent towards themselves or others. This workshop will equip you with the knowledge and best practices to help you assess and understand the situation, and apply techniques to make the person feel listened to, safe and respected so that the episode can be respectfully de-escalated. Based on a trauma- informed and anti-oppressive approach to harm-reduction and inclusion, the course will provide participants with tips and practical techniques to handle interpersonal interactions more effectively, and to bring calm and understanding to these types of situations.

Upcoming start dates

1 start date available

Contact provider for more information.

  • On-site
  • North America

Who should attend?

Employees and managers at all levels of the organization who are dealing with difficult conversations or sensitive subject matters and are looking to learn more about effective communication strategies and tips based on best practices for an inclusive workplace.

Training content

  • Understand the psychological and behavioural aspects of emotional escalation
  • Understand the components of verbal de- escalation and how to avoid common challenges
  • Reduce the level of emotional and behavioural agitation through practical skills
  • Learn about the different Intersections with trauma
  • Understand the impacts of violence on mental health
  • Identify strategies to deal with the situation if it continues to escalate

Course delivery details

This program is a facilitated session with presentations, guided discussions and exercises. The course is offered virtually via our GoToMeeting service. This program is also available to be delivered in French.

Why choose BBLN?

In operation for over 20 years, Building Blocks takes a consultative approach to customer engagement to deeply asses the needs. We offer a variety of options for consideration.

All of our instructors have a minimum of 20 years of teaching experience using adult learning theory.

We can proudly say that our customers routinely say we exceeded their expectations and in doing so, we offer many benefits that are included in the service and pricing.

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Building Blocks Learning Network
170 Laurier Ave. West, Suite 700
K1P 5V5 Ottawa Ontario

Building Blocks Learning Network

Building Blocks Learning Network (Building Blocks) is a training company with over 20 years of experience in Adult Education. Our specific expertise includes professional development in the areas of Executive Leadership, Management and Leadership, Coaching, Policy Development, How Government Works,...

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