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Conflict Resolution Skills for Leaders

ACHIEVE Centre for Leadership Inc.
Training overview
Corporate / Group Training
½ or 1 day
From 89 CAD
Start dates
Online
199 CAD
12/21/2021

Online
Contact the provider for details

Canada
Various locations across Canada

United States of America
Contact the provider for details
Conflict Resolution Skills for Leaders

Course description

Conflict Resolution Skills for Leaders (½ or 1 Day)

Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.

Please note: This workshop is taught by both a senior leader and a conflict management specialist.

Who should attend?

Target Audience

This workshop is intermediate-advanced level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.

Training content

Some of the topics included:

  • Navigating Your Role as a Conflict Resolution Leader
  • Choosing Where to Focus Your Energy in Conflict
  • How Conflict Escalates
  • Sources of Conflict
  • Coaching for Conflict Resolution Framework
  • The Role of Leadership Styles in Resolving Conflict
  • How to Address Conflict Rooted in Style Differences
  • Tools for Navigating Difficult Conversations

Course delivery details

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions.

Length

Half-day version

The half-day version of this workshop focusses on the leader’s role in supporting others to resolve their conflicts. It presents fundamental concepts for leading through conflict.

One-day version

The full-day version of this workshop includes a focus on how leadership and work styles contribute to conflict, a coaching for conflict resolution process, and provides time for further reflection, discussion, and skill building.

Certification / Credits

Learning Objectives

At the end of this workshop, participants should be able to:

  • Use conflict analysis tools to understand complex interpersonal dynamics and team tension
  • Describe where and when to intervene in a conflict
  • Utilize tools for handling difficult conversations

About ACHIEVE

ACHIEVE Centre for Leadership Inc. 

ACHIEVE’s mission is to inspire learning and improve lives. We envision a world where everyone likes where they work. A trusted provider of professional development training since 2008, ACHIEVE Centre for Leadership offers quality training and resources on the topics...


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