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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Corporate / Group Training
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2 days
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North America
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On-site
Verbal De-Escalation (Corporate)
Building Blocks Learning Network
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
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Corporate / Group Training
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North America
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On-site
Virtual Teams for Success (Corporate)
Building Blocks Learning Network
This course is designed for managers and team members working in a virtual environment. Whether the team is virtual, or...
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Corporate / Group Training
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3 days
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North America
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On-site
Winning at Trade Shows™
Janek Performance Group
Trade show attendees often contend with busy schedules and a myriad of distractions. They actively seek engaging experiences that not...
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
Writing for Results: Advanced Techniques (Corporate)
Building Blocks Learning Network
This two-day workshop will enhance your skills to get results by making a logical case and meeting the information needs...
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Corporate / Group Training
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2 days
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North America
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On-site
Writing for Success: The Fundamentals (Corporate)
Building Blocks Learning Network
This two-day workshop will build your confidence to prepare written documents. It will provide you with techniques to improve the...
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Corporate / Group Training
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2 days
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North America
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On-site
Writing for the Web (Corporate)
Building Blocks Learning Network
Are you or your organization facing large volumes of information that need to be disseminated on the web? To add...
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Corporate / Group Training
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2 days
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North America
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On-site
Writing Operational Policies and Procedures (Corporate)
Building Blocks Learning Network
This workshop will equip participants with tools and techniques to write operational policies that clearly define the requirements for operational...
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Corporate / Group Training
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2 days
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North America
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On-site
Writing Strategic Briefing Notes (Corporate)
Building Blocks Learning Network
This workshop helps writers prepare a succinct document, with ideas logically presented and in an easy to-read format. You will...
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Corporate / Group Training
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1 day
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North America
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On-site
Facilitating Strategic Planning
5.0
(1)
Facilitation First Inc
Most successful organizations recognize how important strategic planning is for ensuring all resources are aligned towards a specific objective. Yet...
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Corporate / Group Training
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14 hours
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Multiple (2)
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Virtual Classroom, On-site
Facilitating Through Conflict & Challenging Meeting Behaviours
5.0
(3)
Facilitation First Inc
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
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Corporate / Group Training
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7 hours
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Multiple (2)
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Virtual Classroom, On-site
Internal Consulting Skills
4.7
(3)
Facilitation First Inc
Any business professional working in an advisory capacity is often required to take on assignments requiring a high degree of...
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Corporate / Group Training
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7 hours
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Multiple (2)
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Virtual Classroom, On-site
Leading and Managing for Results (Corporate)
Building Blocks Learning Network
Outstanding results come when you can skillfully and effectively combine your leadership and your management skills. At the basic level,...
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Corporate / Group Training
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2 days
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North America
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On-site
Mindfulness for Resilience and Wellbeing (Corporate)
Building Blocks Learning Network
As employees are slowly returning to the office setting after a long period of absence and unprecedented change, we can...
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Corporate / Group Training
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1 day
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North America
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On-site
Planting a Seed for Reconciliation (Corporate)
Building Blocks Learning Network
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
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Corporate / Group Training
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North America
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On-site
Retirement Planning for Executives (Corporate)
Building Blocks Learning Network
Retirement is no longer a distant reality. As an executive, you recognize the importance of planning for your retirement, the...
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Corporate / Group Training
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1 day
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North America
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On-site
Sales Coaching
Janek Performance Group
Help your sales team continually meet and exceed sales targets, with expert in-house sales coaching from Janek Performance Group. Janek provides...
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
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Top 10 Course
The Facilitative Chair
5.0
(2)
Facilitation First Inc
Many Committee Chairs step into the role with no formal training around how to effectively lead meetings. Yet, in order...
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Corporate / Group Training
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7 hours
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Multiple (2)
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Virtual Classroom, On-site
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