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Advancing Customer Connections
Omega Performance
Equip branch bankers and managers to prepare for and execute scheduled follow-up meetings that further advance customer relationships and deliver...
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Professional Course
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Online
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Self-paced Online
Customer Experience Innovation
GetSmarter
The ability to use the 5Cs framework, developed by the Academic Directors, to create a superior customer experience (CX) across...
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Professional Course
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6 weeks
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From 1,900 USD
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Online
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Self-paced Online
Reveal the Secrets - Customer Insight Training
Learn2
Reveal the Secrets is a powerful experience for any business seeking clearer insight into their market. This experience focuses on...
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Corporate / Group Training
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Online
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Self-paced Online
Keys to Building Trust with Your Customers
Lorman Education Services
Gain a true competitive advantage and create a relationship of trust with your customers. In our fast paced high-tech ever...
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Certified International Wealth Manager (CIWM) Designation (Course Bundle)
5.0
(2)
Canadian Securities Institute
Get proven strategies to protect and build the significant wealth of a more affluent clientele. Certified International Wealth Manager is...
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Professional Course
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Online
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Webinar
Voice of the Customer
Enhance International Group
Your mission as an organization is the acquire and maintain customers. This presentation looks at how to identify the voice...
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Professional Course
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From 199 USD
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Online
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Self-paced Online
Essential Phone Techniques for Customer Service
Lorman Education Services
Learn effective strategies to provide high-quality customer service over the phone. Did you know you are limited to about 40...
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Creating Customer Connections
Omega Performance
Equip your frontline staff to create memorable customer experiences that will differentiate your organization from its competitors and increase the...
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Professional Course
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Online
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Self-paced Online
Identifying & Prioritizing Customer Needs
Orion Development Group
The business process (or value chain) is the engine that produces value in the form of products or services a...
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Professional Course
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From 150 USD
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Online
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Self-paced Online
Kano Diagram
Orion Development Group
Customer satisaction is not a one-size-fits-all concept. The Kano model helps you understand which customer needs are essential and which...
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Professional Course
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1 hour
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From 100 USD
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Online
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Self-paced Online
Building Customer Connections
Omega Performance
Equip your branch bankers and managers with the skills they need to build stronger connections with and earn more business...
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Professional Course
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Online
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Self-paced Online
Customer-Centric Enterprise: Scale Product Lifecycle Management
edX
This course provides a flexible and customizable playbook to build out a Product Enterprise and evolve an organization’s Business Model....
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Professional Course
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4 weeks
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From 199 USD
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Online
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Self-paced Online
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Intermediate level
How to Say No to a Customer and Keep Them Coming Back
Lorman Education Services
Learn how to say no, professionally, compassionately, and with clarity. In today’s world, where customers are accustomed to being the...
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
-
1.5 hours
-
Multiple (2)
-
On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Free Test Drive: Is Your Organization Customer Centric?
Eagle's Flight
Even in this hyper-competitive market many organizations are missing the benefit of being customer centric. Often the challenge is that...
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Professional Course
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1.5 hours
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Online
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Webinar
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