Show as: Mobile

Identifying & Prioritizing Customer Needs

Orion Development Group
Training overview
Professional Course
Self-paced Online
1 - 2 hours
From 150 USD
Start dates
150 USD
Inquire for more information
Identifying & Prioritizing Customer Needs

Course description

Identifying & Prioritizing Customer Needs

The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for "garbage in, garbage out.

Training content

Identifying & Prioritizing Customer Needs will demonstrate how to:

  • Define and manage customer expectations
  • Identify where value is created in your processes
  • Determine which process improvement projects will have the greatest impact on customer value and satisfaction

Certification / Credits

Credits: 1 PDU

About ODGroup, Inc.

Orion Development Group

America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Identifying & Prioritizing Customer Needs.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

Orion Development Group

114-04 Beach Channel Drive
11694 Rockaway Park New York

 Show phone number

Contact provider

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

Training reviews

No reviews available

Need help with your search? offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote