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Managing Difficult Conversations
Mainstream Corporate Training
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, Virtual Classroom, On-site
Unconscious Bias in the Workplace
Infopro Learning
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
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Corporate / Group Training
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3.5 hours
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Multiple (2)
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Virtual Classroom, On-site
Using Emotional Intelligence in a Call Centre
4.0
(1)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Dealing With Difficult People
Mainstream Corporate Training
We can get into a routine where it feels like everyone we speak with is either having a bad day,...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Invisible Differences in the Workplace
Wronski Associates
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Listening: the Heart of Communication
Wronski Associates
"I know you think you know what I said, but I don't think you really understand what I meant." It...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
The workplace is now a community made up of people from four different generations. To create a community capable of...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
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Beginner level
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
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Corporate / Group Training
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Multiple (2)
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On-site
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
Wronski Associates
Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
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Corporate / Group Training
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Multiple (2)
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On-site
How to Get People to Do What You Want Then to Do
Wronski Associates
When we are not getting the results we want out of others, we often experience a tension between accepting people...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Responding to Conflict: Strategies for Improved Communication
4.9
(35)
AMA - American Management Association
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills....
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Professional Course
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2 days
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From 2,695 USD
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Multiple (6)
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Virtual Classroom, Classroom
Managing Conflict in the Workplace (Video on Demand)
PDHengineer
Constructive ways to handle conflict The sources of conflict in an organization The different types of actions that cause conflict...
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Professional Course
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1 hour
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From 30 USD
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Online
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Self-paced Online
Managing Conflict
Peregrine Global Services
Some kinds of conflict push us to re-examine what we think we know and strive to be our best. Even...
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Professional Course
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From 49 USD
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Online
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Self-paced Online
Handling Conflict Between Managers and Their Direct Reports
Lorman Education Services
Learn essential skills to resolve conflicts with direct reports. Conflict between managers and direct reports is as old as the...
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Professional Course
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1 hour
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From 99 USD
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Online
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Webinar
EmC Conflict Resolution Model
EmC Leaders
Save significant time and money. The EmC Conflict Resolution model is a scientifically proven for resolving conflicts, repairing relationships, and...
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Professional Course
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Online
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Webinar
Handling Conflict at Work
Corporate College
Conflict in the workplace is a given; though we may try to avoid it, we cannot escape it. The ability...
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Professional Course
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4 hours
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From 169 USD
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Multiple (3)
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Classroom, Webinar
How to Deal with Clashing Coworkers
Lorman Education Services
Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes. Employee conflict costs organizations money,...
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Handling Challenging Personalities in Leadership
Accountability Now
Develop skills for managing difficult personalities and situations effectively. This course offers guidance on communication, conflict resolution, and maintaining a...
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Professional Course
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4 hours
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From 497 USD
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Multiple (2)
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Classroom, Self-paced Online
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