Course description
Conflict Resolution Skills (½ or 1 Day)
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
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Upcoming start dates
Who should attend?
Target Audience
This is an introductory-intermediate level workshop.
Training content
Some of the topics included:
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
Course delivery details
Length
Half-day version
The half-day version of this work provides an overview of conflict resolution skills and focusses specifically on resolving conflict connected to misunderstanding and miscommunication.
One-day version
In the full-day version of this workshop, participants will also learn about resolving disagreements and managing conflict style differences. Additional time is included for skill building.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
Certification / Credits
Learning Objectives
At the end of this workshop, participants should be able to:
- Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
- Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
- Effectively utilize the four-part framework for conducting positive conflict resolution conversations
Contact this provider
ACHIEVE Centre for Leadership Inc.
ACHIEVE’s mission is to inspire learning and improve lives. We envision a world where everyone likes where they work. A trusted provider of professional development training since 2008, ACHIEVE Centre for Leadership offers quality training and resources on the topics...