Professional Course

How to Deal with Clashing Coworkers

1 day
1 day
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Course description

How to Deal with Clashing Coworkers

Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. This topic will teach you how to handle conflict caused by the tasks of the job and relationships with coworkers. Learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict, and dealing with common issues of conflict at all levels of the organization will be considered.

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Who should attend?

This live webinar is designed for

  • supervisors
  • team leaders
  • business owners and managers
  • presidents
  • vice presidents
  • human resource managers and others with management responsibilities.

Training content

Getting to the Root of the Problem

  • Task Disputes
  • Relationship Disputes

Types of Conflict

  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment

Casual Workplace Irritations

  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention

Evaluating Conflict

  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale

The Role of Emotional Intelligence

  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control

Confronting Employees

  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks

Team Building Exercises

  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams

Different Levels of Organizational Conflict

  • Interpersonal Conflict
  • Intradepartmental Conflict
  • Interdepartmental Conflict

Common Issues in Organizational Conflict

  • Employee Needs
  • Decision Making Techniques
  • Silo Effect

Certification / Credits

Learning Objectives

  • You will be able to recognize types of conflict.
  • You will be able to review different levels of organizational conflict.
  • You will be able to discuss the role of emotional intelligence.
  • You will be able to identify casual workplace irritations.

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Lorman Education Services
Lorman Education Services
2510 Alpine Road
54702 Eau Claire Wisconsin

Lorman Education Services - Live and On-Demand Courses

Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...

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