Course description
Handling Workplace Conflict
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Upcoming start dates
Training content
- Identify the different types of conflict in the workplace
- Describe some of the major causes of workplace conflict
- Discuss the Thomas-Kilman model of conflict
- Consider your personal conflict style and compare it to other styles
- Identify various conflict behaviors in the workplace
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes dangerous conflict and consider methods for handling risky situations
Course delivery details
Course Access Time: 90 days
Certification / Credits
Credits: 0.6 CEUs / 6 PDUs / 6 HRCIs
Why choose PME?
Authorized Training Partner by the Project Management Institute
Over 300 instructor-led and online courses in leadership & business management taught by experienced practitioners
Leading provider of Project Management and Agile certifications
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Project Management Experts, LLC
Project Management Experts (PME) is just that, a consortium of project management experts with at least 20 years of experience who have re-directed their careers to improving the project management competency of our clients. Our training classes focus on building...