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Effective Techniques for Dealing with Difficult Customers
Pryor Learning
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Professional Course
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From 199 USD
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Online
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Webinar
Dealing with customers and handling their complaints is stressful — and risky — business! When customers are confrontational, over demanding...
Free Webinar: Responding Productively to Microaggressions at Work
Corporate Education Group
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Professional Course
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Online
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Webinar
Microaggressions are “brief and commonplace verbal, behavioral, and environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative...
Unconscious Bias in the Workplace
Infopro Learning
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
Invisible Differences in the Workplace
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
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Corporate / Group Training
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Beginner level
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Multiple (2)
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Virtual Classroom, On-site
The workplace is now a community made up of people from four different generations. To create a community capable of...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
How to Get People to Do What You Want Then to Do
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
When we are not getting the results we want out of others, we often experience a tension between accepting people...
Psychological Safety
Genos International
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
This 3-hour program provides participants with practical tools and techniques to enhance psychological safety at work. It’s great for teams...
Managing Conflict in the Workplace (Video on Demand)
PDHengineer
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Professional Course
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From 30 USD
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Online
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Self-paced Online
Constructive ways to handle conflict The sources of conflict in an organization The different types of actions that cause conflict...
HR Skills™: Conflict Resolution
Project Management Experts, LLC
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Professional Course
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From 49 USD
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Online
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Self-paced Online
Every organization encounters the occasional conflict. When dealt with effectively, it can make an organization stronger and more resilient. When...
Certified Conflict Manager
Management and Strategy Institute
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Professional Course
4.9
(130)
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From 200 USD
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Online
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Self-paced Online
The Management and Strategy Institute presents the Certified Conflict Manager (CCM)™ course, a specialized program aimed at equipping individuals with...
Managing Conflict
Peregrine Global Services
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Professional Course
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From 49 USD
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Online
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Self-paced Online
Some kinds of conflict push us to re-examine what we think we know and strive to be our best. Even...
Handling Conflict Between Managers and Their Direct Reports
Lorman Education Services
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Professional Course
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From 99 USD
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Online
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Webinar
Learn essential skills to resolve conflicts with direct reports. Conflict between managers and direct reports is as old as the...
EmC Conflict Resolution Model
EmC Leaders
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Professional Course
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Online
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Webinar
Save significant time and money. The EmC Conflict Resolution model is a scientifically proven for resolving conflicts, repairing relationships, and...
PM Skills®: Conflict Management
Project Management Experts, LLC
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Professional Course
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From 79 USD
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Online
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Self-paced Online
Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly...
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