Online Conflict Management Training

When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...

Dealing with customers and handling their complaints is stressful — and risky — business! When customers are confrontational, over demanding...

Microaggressions are “brief and commonplace verbal, behavioral, and environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative...

The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...

Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...

For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...

The workplace is now a community made up of people from four different generations. To create a community capable of...

"I know you think you know what I said, but I don't think you really understand what I meant." It...

Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...

Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...

Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...

When we are not getting the results we want out of others, we often experience a tension between accepting people...

This 3-hour program provides participants with practical tools and techniques to enhance psychological safety at work. It’s great for teams...

Constructive ways to handle conflict The sources of conflict in an organization The different types of actions that cause conflict...

Every organization encounters the occasional conflict. When dealt with effectively, it can make an organization stronger and more resilient. When...

Some kinds of conflict push us to re-examine what we think we know and strive to be our best. Even...

Learn essential skills to resolve conflicts with direct reports. Conflict between managers and direct reports is as old as the...

Save significant time and money. The EmC Conflict Resolution model is a scientifically proven for resolving conflicts, repairing relationships, and...

Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly...

This online course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout...