Course description
Handling Conflict at Work
Conflict in the workplace is a given; though we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential; not only will it increase morale and productivity at work, but will be of value in all areas of life.
This course can also be offered virtually. Please contact Corporate College to learn more.
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Training content
Upon completion, participants will be able to:
- Describe workplace conflict.
- Explain how conflict can be beneficial.
- Identify their preferred conflict resolution style.
- Adapt their preferred style to resolve conflict.
- Demonstrate steps to successfully resolve conflict.
Costs
The cost of this training course includes all course materials and a subject matter expert instructor
Certification / Credits
Upon completion, participants will receive a Certificate of Competion with CEUs.
This course is part of the Frontline Manager Certificate Program.
Contact this provider
Corporate College, a Division of Cuyahoga Community College
Founded in 2003, Corporate College offers Northeast Ohio businesses and individuals professional training and development, along with state-of-the-art meeting and conference space at Corporate College East in Warrensville Heights and Corporate College West in Westlake. Whether you are engaged with...