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Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others.

We also conduct practical skills-based customized programs on these. We work closely with our clients to understand their specific training goals and design a workshop that is right for them. We have designed and delivered more than 800 customized workshops, serving a wide variety of sectors.

Our instructors are all experienced practitioners and teachers as well as negotiation consultants, mediators, workplace consultants and coaches. They bring this real-life experience to their training.

The Stitt Feld Handy Group is affiliated with the University of Windsor Law School. Graduates of our multi-day public workshops and online courses receive a certificate from the University of Windsor Law School.

Our training will provide you with the tools you need to excel at the tasks you face every day. For example:

  • Do you feel that everyone expects you to solve his or her problems?
  • Could you be better at the negotiation table?
  • Could you be better at resolving conflicts and keeping relationships intact?
  • Can you handle difficult conversations with confidence?
  • How well do you deal with employee disputes?
  • Do you help employees negotiate when they have problems?
  • Would you like to be more persuasive?
  • Do you feel that you are able to bring out the best in your direct reports?
  • Do your front-line staff have the tools to handle really challenging customer service situations?

Live Online (ZOOM) and In-Person multi-day Workshops: Conflict Resolution (levels One, Two, Three), Dealing With Difficult People, Become A Powerful Negotiator

Self-Paced Online Courses: Negotiation and Difficult Conversations

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Courses

Professional Course
Coaching Length Price Location Reviews
Coaching for a Better Workplace 3 days Multiple (2)
5.0 (6)
Customer Service
Winning Over Irate Customers 1 day Multiple (2)
5.0 (10)
Human Resources
Conflict Management
Advanced Alternative Dispute Resolution (Level Two) 5 days From 2,995 USD Multiple (2)
5.0 (6)
Alternative Dispute Resolution (Level One) 4 days From 2,575 USD Multiple (2)
5.0 (13)
Applied Alternative Dispute Resolution (Level Three) 7 days From 3,550 USD Multiple (2)
5.0 (7)
Dealing With Difficult People 3 days From 2,225 USD Multiple (2)
5.0 (10)
Leadership
Emotional Intelligence
Mastering Difficult Conversations in Elder Care 2 days Multiple (2)
5.0 (6)
Personal Development
Assertiveness
Difficult Conversations 4 hours From 99 USD Online
5.0 (7)
Sales
Negotiation
Become a Powerful Negotiator 3 days From 1,995 USD Multiple (2)
5.0 (7)
Negotiation 7 hours From 199 USD Online
5.0 (6)

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Videos

It takes special skill to do adult training effectively. We teach conflict resolution, negotiation, mediation, coaching, customer service and how to have difficult conversations. This video introduces the viewer to our approach to adult education.

     

Contact

Stitt Feld Handy Group

180 Duncan Mill Road
M3B1Z6 Toronto Ontario

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Reviews

Average rating 5

Based on 78 reviews.

Eaton Corporation, Fletcher, NC, USA
(5)
This has been one of the most professionally conducted seminars in terms of content, presentation, usefulness in applying concepts to day to day and professional situations. It was easy to be engaged for the entire 4 days.
Employee Relations, Knox City Council, Knox City, Australia
(5)
This is the best training course I have ever been to and I look forward to putting it into practice. I am actually disappointed that the course is almost over.
Barrister, Wilberforce Chambers, London, UK
(5)
Discursive method meant the information was taken in more easily. I liked the variety of methods – some lectures, some reading, role-play, and watching and dissecting videos. Watching demos and videos was particularly helpful. The premises were very good – convenient, comfortable and excellent catering. I thought the course was comprehensive, in...
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Training reviews
Institute rating
(5.0)
Based on 78 reviews.