Show as: Mobile

Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others.

We also conduct practical skills-based customized programs on these. We work closely with our clients to understand their specific training goals and design a workshop that is right for them. We have designed and delivered more than 800 customized workshops, serving a wide variety of sectors.

Our instructors are all experienced practitioners and teachers as well as negotiation consultants, mediators, workplace consultants and coaches. They bring this real-life experience to their training. They each provide more than 80 full days of training a year, in a wide variety of sectors. 

Our participants come from a wide variety of backgrounds including: business professionals, executives, lawyers, educators, project managers, and salespeople, among others. They are people who know that refining their ability to negotiate good deals, resolve conflicts effectively, and handle difficult conversations with confidence will give them and their organizations a competitive advantage.

The Stitt Feld Handy Group is affiliated with the University of Windsor Law School. Graduates of our multi-day public workshops and online courses receive a certificate from the University of Windsor Law School.

Our training will provide you with the tools you need to excel at the tasks you face every day. For example:

  • Do you feel that everyone expects you to solve his or her problems?
  • Could you be better at the negotiation table?
  • Could you be better at resolving conflicts and keeping relationships intact?
  • Can you handle difficult conversations with confidence?
  • How well do you deal with employee disputes?
  • Do you help employees negotiate when they have problems?
  • Would you like to be more persuasive?
  • Do you feel that you are able to bring out the best in your direct reports?
  • Do your front-line staff have the tools to handle really challenging customer service situations?

Live Online (ZOOM) and In-Person multi-day Workshops: Conflict Resolution (levels One, Two, Three), Dealing With Difficult People, Become A Powerful Negotiator

Self-Paced Online Courses: Negotiation and Difficult Conversations

Show all training delivered by Stitt Feld Handy Group

Why choose SFHGroup?

Over 55,000 people trained

Over 850 customized workshops delivered

University of Windsor Law School Certificate workshops


Professional Course
Coaching Length Price Location Reviews
Coaching for a Better Workplace 3 days Multiple (2)
5.0 (6)
Customer Service
Winning Over Irate Customers 1 day Multiple (2)
5.0 (10)
Human Resources
Conflict Management
Advanced Alternative Dispute Resolution (Level Two) 5 days From 2,425 USD Multiple (2)
5.0 (6)
Alternative Dispute Resolution (Level One) 4 days From 2,100 USD Multiple (2)
5.0 (13)
Applied Alternative Dispute Resolution (Level Three) 7 days From 2,800 USD Multiple (2)
5.0 (7)
Dealing With Difficult People 3 days From 1,800 USD Multiple (2)
5.0 (10)
Emotional Intelligence
Mastering Difficult Conversations in Elder Care 2 days Multiple (2)
5.0 (6)
Personal Development
Difficult Conversations 4 hours From 99 USD Online
5.0 (7)
Become a Powerful Negotiator 3 days From 1,600 USD Multiple (2)
5.0 (7)
Negotiation 7 hours From 199 USD Online
5.0 (6)

Show all

Industries Served

Consumer Goods



Chemical & Natural Resources

Finance & Real Estate

Retail & Consumer Services


Healthcare & Pharmaceuticals

Technology & Software

Awards and Accreditation

Accredited member

Society for Human Resource Management

Accredited member

Human resources Professionals Association

Accredited member

Law Society of Ontario

Accredited member

Ontario Association of Architects

Accredited member

Mediation Board of Trinidad & Tobago

Accredited member

Registered Insurance Brokers of Ontario

Contact this provider

Fill out your details to get in touch with Stitt Feld Handy Group and find out more about their courses.

  Contact the provider

  Get more information

  Register your interest

Country *


It takes special skill to do adult training effectively. We teach conflict resolution, negotiation, mediation, coaching, customer service and how to have difficult conversations. This video introduces the viewer to our approach to adult education.



Stitt Feld Handy Group

180 Duncan Mill Road
M3B1Z6 Toronto Ontario

 Show phone number


Average rating 5

Based on 78 reviews.

Eaton Corporation, Fletcher, NC, USA
This has been one of the most professionally conducted seminars in terms of content, presentation, usefulness in applying concepts to day to day and professional situations. It was easy to be engaged for the entire 4 days.
Employee Relations, Knox City Council, Knox City, Australia
This is the best training course I have ever been to and I look forward to putting it into practice. I am actually disappointed that the course is almost over.
Barrister, Wilberforce Chambers, London, UK
Discursive method meant the information was taken in more easily. I liked the variety of methods – some lectures, some reading, role-play, and watching and dissecting videos. Watching demos and videos was particularly helpful. The premises were very good – convenient, comfortable and excellent catering. I thought the course was comprehensive, in...
Show more
Contact provider

To request information from Stitt Feld Handy Group, please fill out the following details:

Training reviews
Institute rating
Based on 78 reviews.