Professional Course
5.0 (13 Reviews)

Alternative Dispute Resolution (Level One)

Stitt Feld Handy Group, Online (+1 locations)
4 days
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4 days
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Course description

Alternative Dispute Resolution (Level One) (Public Course)

At this multi-day workshop on conflict resolution, you will discover the time-proven process to find win-win solutions to nearly any conflict thereby saving time, reducing costs, eliminating litigation and preserving valuable relationships. Now available Live Online.

You will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively with confidence. This workshop will give you the tools to manage conflict constructively in the workplace and at home.

Due to the ever-increasing costs of conflict in the workplace, employers are increasingly turning to Alternative Dispute Resolution (ADR) as a solution. Employee conflict, labour disputes and discrimination claims in particular are increasingly common and employers need to take steps to stem the tide of conflict and lawsuits. Conflict resolution training is an effective means to accomplish this goal. It is also the tool used by professional mediators to resolve conflicts between disputing parties.

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Upcoming start dates

Choose between 2 start dates

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  • On-site
  • North America

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  • On-site
  • Online

Who should attend?

The Alternative Dispute Resolution workshop is designed for people who negotiate and deal with conflicts, either their own or those of others. Managers, Human Resources professionals, government employees, business people, consultants, team leaders, educators, health care professionals, lawyers, accountants, police officers, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or need to resolve conflict can all benefit from attending. Completion of the Alternative Dispute Resolution Workshop will satisfy some or all of the educational requirements for membership or accreditation in your ADR / Mediation Institute.

Training content

Day 1

  • Determine what causes conflict
  • Manage relationships, trust and communication
  • Identify your negotiation tendencies
  • Avoid negotiation pitfalls
  • Determine which negotiation style is best for you
  • Avoid making dangerous assumptions

Day 2

  • Use the 7 Elements of Principled Negotiation
  • Deal with difficult people
  • Be creative to get better results
  • Determine what you should disclose in negotiation
  • Decide when you should say yes to a deal and when you should walk away

Day 3

  • Prepare for a negotiation in an efficient structured way
  • Deal with strong emotions
  • Be more persuasive
  • Get people to listen to you
  • Handle a complex meeting with multiple parties
  • Observe a live mediation demonstration

Day 4

  • Find people’s underlying interests
  • Understand and facilitate the 7 stages of mediation
  • Mediate to resolve disputes between other parties
  • Resolve workplace conflict
  • Prevent mediations from getting out of control

Day 5

  • Observe a live mediation demonstration
  • Understand and facilitate the 7 stages of mediation
  • Practice mediation session
  • Coached mediations to provide guidance and feedback

Day 6

  • Find party’s underlying interests in mediations
  • Facilitate the 7 stages of mediation
  • Coached mediations to provide guidance and feedback

Course delivery details

Practical and Interactive Training

At our conflict resolution training we offer intensive and interactive learning experiences for professionals and executives. You will participate in dynamic exercises and case studies, with two-way and coached feedback. The concepts and approaches you will learn have proven successful in the real world, and can be applied immediately to your conflict resolution or negotiation situation.

Virtual Instructor Led Learning Features

  • Smaller classes for more interaction with the facilitators
  • Breakout sessions to engage with other participants
  • Access to videos and handouts for future reference
  • Interactive and engaging live virtual sessions


  • Canadian Residents: CAN $2,575+tax
  • Residents outside of Canada: US $2,100

Certification / Credits

Graduates receive a certificate from the University of Windsor Law School.

Personal Benefits

  • Become more persuasive and get the best deal in a negotiation
  • Learn to prepare effectively for all types of negotiations
  • Handle difficult negotiators with confidence
  • Resolve disputes while preserving relationships
  • Know when to say yes, and how to say no
  • Learn a process to mediate disputes
  • Gain hands-on experience and benefit from coaching from professional ADR Practitioners (where available)

Organizational Benefits

  • Save your organization time and money by helping you to negotiate better deals
  • Optimize problem-solving internally and with clients
  • Protect and strengthen key relationships with suppliers, customers, the government, employees and other stakeholders
  • Reduce the number of complaints and grievances by preventing unnecessary conflicts
  • Resolve workplace conflicts quickly and effectively to maintain productivity and morale
  • Create more productive employees who can communicate and negotiate effectively with other employees and clients/customers
  • Create a more fulfilling work environment
  • Avoid costly and unnecessary lawsuits/delays

Why choose SFHGroup?

Over 55,000 people trained

Over 850 customized workshops delivered

University of Windsor Law School Certificate workshops


Average rating 5

Based on 13 reviews.
Write a review!
Eaton Corporation, Fletcher, NC, USA
10 Mar 2021

This has been one of the most professionally conducted seminars in terms of content, presentation, usefulness in applying concepts to day to day and professional situations. It ...

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Employee Relations, Knox City Council, Knox City, Australia
10 Mar 2021

This is the best training course I have ever been to and I look forward to putting it into practice. I am actually disappointed that the course is almost over.

Barrister, Wilberforce Chambers, London, UK
10 Mar 2021

Discursive method meant the information was taken in more easily. I liked the variety of methods – some lectures, some reading, role-play, and watching and dissecting videos. Wa...

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Stitt Feld Handy Group
180 Duncan Mill Road
M3B1Z6 Toronto Ontario

Stitt Feld Handy Group

Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and build their ability to coach others. We also conduct practical skills-based customized...

Read more and show all training delivered by this supplier