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ITIL® 2011 Foundation (Course + Exam): E-Learning

IT Chapter
Training overview
90 days
345 USD + tax
Next start date: Start anytime - Online

Course description

ITIL® 2011 Foundation (Course + Exam): E-LearningITIL® 2011 Foundation (Course + Exam): E-Learning

This ITIL 2011 Foundation e-learning training course serves as an introductory course, allowing participants to gain an understanding of the basic structure and content of the third version of ITIL. This e-learning training course provides participants with a comprehensive overview of IT Service Management (ITSM). Upon successful completion of this training course, participants will have a firm grasp of ITSM and will be on their way to further specialized learning.

ITIL® 2011 Foundation (Certificate) is an excellent stepping stone for those seeking a change in the management of IT services throughout their organization. The materials of this course include an introduction to the basic ideas of process management and IT service approach underlying in the ITIL library. The ITIL 2011 Foundation is a prerequisite for other advanced ITIL certifications, which IT Chapter also offers.

Who should attend?

This e-learning course is best suited for the following participants:

  • Executives and key stakeholders
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers

Training Content

The content of this e-learning training course is structured as follows:

Introduction to Service Management

  • Evolution of Service management
  • Definition of Service and Service Management
  • Service Management as best practice
  • Importance of adopting a service and continual improvement culture and approach
  • Interface to other framework and standards (i.e. ISO/IEC 20000)

The Service Lifestyle

  • Purpose, objectives and scope of the five ITIL® service lifecycle stages
  • Objectives and business value
  • Main components within the 5 stages in the lifecycle

Generic Concepts and Definitions

  • Clarify key terminology and concepts of service management

Key Principles and Models

  • Service Strategy
  • Service Design

Phases and Processes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Functions
  • Roles
  • Technology and Architecture

Certification Exam

The ITIL® 2011 Foundation certification exam is broken down as follows:

  • Closed book exam
  • 40 questions to be answered within 60 minutes
  • The passing mark is 65% or more than 26 correct answers

Non-native English speakers who take the exam in English will be allowed an additional 15 minutes and allowed use of a dictionary.


The cost of this e-learning training course is $345 USD.

About supplier

IT Chapter

IT Chapter

IT Chapter has operated in the field of IT since 2003 and conducted accredited IT training sessions since 2009. Based in Montreal, Quebec, IT Chapter has grown its expertise in the areas of Information Technology, ITIL® Processes Implementation, ITSM Consulting...

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