Course description
ITIL® Service Operation (ITIL®-SO)
About this course:
This IT Ops training program aims at preparing and testing students’ knowledge of the ITIL Service Operation. The course also helps students train for the examination while also preparing them for the ITIL Expert Certificate. Completing this course will not only get you relevant experience in service management but also get you the much valued ITIL certification. We have accredited professionals in place conducting the course helping you earn 3 credit points.
Note: We will be conducting the ITIL Certification Exam on the last day of the program and if by any chance you miss the exam, we will not be held responsible. In such a scenario, you will need to purchase and arrange things on your own by getting in touch with a service provider in your area.
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Upcoming start dates
Who should attend?
Audience:
- Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
- Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
- Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
- Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.
Prerequisites:
- Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
- Attend an accredited training course In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination.
Training content
Course Objectives:
- Introduction to service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Organizing for service operation
- Technology considerations
- Implementation of service operation
- Challenges, critical success factors and risks
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QuickStart exists to create world-class technologists by personalizing and individualizing training to address the massive skills gap in the IT industry. Through 20 years of research and data analysis, we’ve learned that a modern learner prefers to learn through multiple...