ITIL V3 Foundation - In House
ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practices, drawn from the public and private sectors internationally.
ITIL is used by organizations worldwide to establish and improve capabilities in service management. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organization's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
Upcoming start dates
Who should attend?
This course is best suited for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
There is no prerequisite for this course.
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Procept Associates Ltd.
Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...