ITIL V3 Executive Awareness - In House
The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the IT Service Management best practice framework. The publications, referred to as ITIL V2, provide guidance for managing information technology and systems activities. The result of the review was the launch of five core books in May 2007, referred to as ITIL V3, for Service Management.
The main focus of this intensive 1-day ITIL V3 Executive Awareness course is to provide a high level overview of the contents and benefits of the ITIL V3 framework. We will cover how and why activities are grouped, recommendations for organization and managing organizational change, specific recommendations focused on problem areas in your organization, and development of business case to support an ITIL implementation program. The program can also be delivered in less than one day to suit your specific needs.
Upcoming start dates
Who should attend?
The ITIL V3 Executive Awareness is appropriate for individuals who are:
- Are Chief Information Officers, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
- Are interested in learning more about ITIL and specifically how it may benefit their organization.
There is no prerequisite for this course. It functions as a stand-alone course.
Service Management as a Practice
- ITIL Terminology
- The Service Lifecycle including Processes
- Technology and Architecture
- Implementation Considerations
- Complementary Industry Guidance
Continual Service Improvement
- The 7 step improvement process
- Methods and Techniques
- Organizing for Continual Improvement
- Identifying Needs
- Matching Needs to Process Solutions
- Where to Start
- The Business Case
- Objective Evidence
Certification / Credits
Candidates will gain awareness of IT Service Management as described in the ITIL Service Strategy, ITIL Service Design, ITILService Transition, ITIL Service Operation, ITIL Continual Service Improvement, publications. A basic ITIL vocabulary will be established and participants will leave the course with sufficient information to proceed to investigate the benefits of ITIL within their own organization.
Contact this provider
Procept Associates Ltd.
Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...