Corporate / Group Training

ITIL V3 Executive Orientation - In House

Procept Associates Ltd., In Worldwide
2.5 hours
95 USD
Next course start
Start anytime See details
2.5 hours
95 USD
Next course start
Start anytime See details
This provider usually responds within 48 hours 👍

Course description

ITIL V3 Executive Orientation - In House

This training course is an effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.

Upcoming start dates

1 start date available

Start anytime

  • On-site
  • Worldwide

Who should attend?

This course is best suited for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.


There is no prerequisite for this course.

Training content

Introduction to ITSM

  • IT’s Total Cost of Ownership (TCO)
  • ITSM’s Value to the Business
  • Critical Success Factors (CSF)
  • Need to Know ITSM Concepts
  • IT Service Provider Model
  • IT Service Provider Domain Map
  • IT Governance
  • IT Service Lifecycle Management
  • IT Resource Management
  • IT Quality Management
  • IT Security Management
  • IT Service Provider Capability Model
  • The Service Provider Model Deployed
  • Need to Know ITSM Concepts
  • Good Practice
  • Service
  • Function-Process-Role

Introduction to ITIL Version 3

  • ITIL History
  • ITIL Description
  • ITIL v3 Service Lifecycle
  • ITIL v3 Service Lifecycle Management Processes
  • Managing Services with ITIL

Service Strategy

  • The Service Lifecycle
  • Service Strategy
  • Objective Service
  • Strategy Processes
  • Service Stategy - Principles Value Creation
  • Utitlity and Warranty
  • Service Assets
  • Service Provider Types
  • Service Portfolio
  • Service Portfolio Management

Service Design

  • Service Design
  • The Service Lifecycle
  • ITSM Service Design Objective
  • Service Design Processes
  • Service Design Principles
  • Service Portfolio Design
  • Technology Design
  • Process Design
  • Measurement Design
  • Service Provider Models

Service Transition

  • The Service Lifecycle
  • Service Transition Objective
  • Service Transition Processes
  • Service Transition Goals
  • Service Transition Value to the Business

Service Operation

  • The Service Lifecycle
  • Service Operation Objective
  • Service Operation Processes
  • Service Operation Management Domains
  • Service Operation Goals
  • Service Operation Principles
  • Service Operation Value to the Business

Continual Service Improvement

  • The Service Lifecycle
  • CSI Objective
  • CSI Model
  • CSI Goal
  • The Principles of CSI
  • CSI Benchmarks
  • Ownership
  • Drivers
  • Service Level Management
  • Continual Improvement
  • Service Measuring and Reporting Frameworks
  • Course Closure

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Procept Associates Ltd.

Procept Associates Ltd.

Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...

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