Course description
Essential Skills for Professional Success
Whether you are beginning your professional career, developing in your current position, or aiming to advance in your organization, this program aims to develop the essential skills needed for professional success. We’ll take a deep dive into three of the most fundamental, important skills: communication, relationship building, and influencing. You’ll learn practical tips, practice with colleagues, and receive feedback from seasoned instructors in this highly interactive program.
This program is composed of three sections:
- Communication Excellence
- Building Strong Relationships
- Growing and Flexing Your Influence
Who should attend?
Individuals who will benefit from this course include project managers, program managers, business relationship managers, functional managers, leaders, team members, and individual contributors who want to develop their communication, influencing, and relationship-building skills to enhance their value in the workplace.
Training content
Session 1: Communication Excellence
Getting Started
- Objectives and Introductions
- Assessing Your Communication Comfort Level
Foundation Concepts
- Elements of In-Person and Virtual Communication
- The Goal of Communication – To Be Understood
- Communication Filters
Everything DiSC® Review
- DiSC Overview
- Class Activity: Guess the DiSC Style
- Identify Your DiSC Style
- Tailoring Your Approach to Your Audience
- Group Activity: Flexing Your DiSC Style
The Importance of Clarity and Conciseness
- Why Is Clarity So Important?
- Class Discussion: Flexing Your Communication Style
- Email Style
- Skills Involved in Being Clear and Concise
- Paraphrasing, Clarifying, Synthesizing, Summarizing
- Guidelines for Communicating “Up”
- Group Activity: Making a Recommendation
Session 2: Building Strong Relationships
Module 1: The Business Case for Trust
- Class Activity: The Keys to Building Strong Relationships
- Google’s Project Aristotle – What Makes the Perfect Team?
- Psychological Safety
- Group Activity: Balancing the Trust Equation
- Video: Stephen M.R. Covey – The Speed of Trust
- How to Build Trust Among Stakeholders
- Credibility Self-Assessment
- Characteristics of High Trust
Module 2: Trust and Empathy
- Definition of Empathy
- Workplace Empathy
- Video: Dr. Brene Brown – Empathy
Module 3: Building Relationships Using Emotional Intelligence
- Daniel Goleman’s Five Components of Empathy
- Four Domains of Emotional Intelligence
- Active Listening – Verbal and Nonverbal Components
- Paired Activity: Practicing Active Listening
Session 3: Growing and Flexing Your Influence
Influencing Approaches: BRAIN
- Bridging
- Rationalizing
- Asserting
- Inspiring
- Negotiating
- Group Activity: BRAIN Teach-Back
Five-Step Model for Influencing Others
- Prepare Your Approach
- Establish Credibility
- Frame Goals on Common Ground
- Reinforce Your Position
- Anticipate Resistance
Influence Scenario Role-Plays
- Triad Role-Plays: Practicing Influencing Skills
The Importance of Asking and Listening
- Asking Versus Telling
- Powerful Question Types
- Goal Setting for Influence Discussions
Planning Your Influence
- Influencing Virtually and Through Email
- Using the Influence Planning Form
Summary and Next Steps
Course delivery details
This course is delivered in the live virtual classroom, traditional classroom or onsite. To inquire, contact Corporate Education Group via the information request form.
Costs
Contact Corporate Education Group via the information request to inquire about course fees.
Certification / Credits
Learning objectives:
- Articulate concrete ways to engage your communication “audience” either virtually or in person.
- Explain the importance of tailoring your message to meet the needs of the receiver.
- Match messages to the appropriate media using real-life scenarios.
- Practice using key skills involved in being clear and concise.
- Describe why trust is important to your relationships at work, and define ways to build trust and foster connection.
- Assess your credibility and build self-awareness.
- Define empathy and describe its function in the business environment and importance in building relationships.
- Define the five components of emotional intelligence and how to use each to strengthen your business relationships.
- Describe specific influence approaches and behaviors
- Apply influencing approaches to real-life scenarios
- Select and practice your influence skills in realistic situations
About CEG
CORPORATE EDUCATION GROUP
Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....
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Contact info
Corporate Education Group
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