Corporate / Group Training

Eliciting and Documenting Requirements

Corporate Education Group, In Andover (+1 locations)
2-day; Four 3-hour sessions
Next course start
Inquire for more information (+2 start dates)
Classroom, Virtual Classroom
2-day; Four 3-hour sessions
Next course start
Inquire for more information (+2 start dates)
Classroom, Virtual Classroom
This provider usually responds within 48 hours 👍

Course description

A critical success factor to perform business analysis is the ability to elicit requirements from the perspective of business need and effectively communicate the requirements to stakeholders. This means that a business analyst must have excellent communication skills and have the ability to use techniques that make elicitation and communication of requirements most effective.

This workshop serves to provide business analysts with an understanding of facilitation best practices for planning/preparing, conducting, and performing follow-up for facilitation sessions in order to elicit or validate requirements.

The format of the workshop will be interactive and collaborative. It will serve to provide hands-on workshop discussions/exercises to ensure a sound understanding of how to effectively:

  • Prepare for and plan a facilitated session to ensure that it runs smoothly and that the goals are met.
  • Orchestrate and conduct a requirements facilitation session as a proficient BA facilitator.
  • Deal with participant behavior during facilitated sessions.
  • Employ techniques to encourage participation, gain consensus, and keep the session moving forward.
  • Employ techniques/models to guide the elicitation and validation of the requirements.

Writing effective requirements is one of the biggest challenges that a business analyst faces. They must be correct, complete, unambiguous, and testable, to name some of the key characteristics of a “good” requirement statement.

The format of this workshop is interactive and collaborative. It will serve to provide hands-on workshop discussions/exercises to ensure a sound understanding of what the different types of requirements are, how to identify requirements, what the characteristics of effective requirements are, and how to write them so that they are clear, complete, concise, unambiguous, and, most importantly, testable. Requirements statements will be written based upon a case study and reviewed/critiqued by participants as a means of understanding how challenging requirements specification can be. Real-world examples will be provided along with guidelines for how to better ensure that your requirements are well written.

Upcoming start dates

Choose between 2 start dates

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  • Classroom
  • Andover

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  • Virtual Classroom
  • Online

Training content

Module 1: Understanding Requirements

  • Requirements Introduction
  • Business Requirements
  • Stakeholder Requirements
  • Solution Requirements: Functional
  • Business Rules
  • Solution Requirements: Non-Functional
  • Transition Requirements

Module 2: Requirements Management

  • Requirements Prioritization
  • Requirements Traceability
  • Requirements Change Control

Module 3: Requirements Elicitation — Stakeholder Analysis

  • Stakeholder Requirements
  • Solution Requirements: Functional

Module 4: Requirements Elicitation Techniques

  • Document Analysis
  • Interviewing
  • Requirements Workshop
  • Observation
  • Supplemental Activities

Module 5: Requirements Elicitation Best Practices

  • Communication Topics
  • Emotional Intelligence
  • Decision Making — Ladder of Influence
  • The Art of Powerful Questions
  • Good Conversations — Meaningful Dialogue

Module 6: Requirements Validation

  • Validation and Signoff
  • Requirements Change Control
  • Requirements Traceability Matrix for Impact Analysis

Module 7: Packaging the Requirements Deliverable

  • Working Documents to Requirements Deliverable Package
  • Document Content and Format Organization

Module 8: Actualize the Solution

  • User Acceptance Testing
  • Business Readiness/Transition Requirements
  • Measuring Results

Module 9: Requirements for Acquiring Vendor Solutions

  • Vendor Requirements Consideration

Module 10: BA Discipline Workshop


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Certification / Credits

  • Understand the different classifications of requirements.
  • Provide tools, tips, and techniques to plan for and conduct effective requirements elicitation sessions.
  • Provide tips for handling difficult stakeholders.
  • Describe what BA soft skills are critical for success.
  • Practice identifying what makes requirement statements “poor” vs. “great.”
  • Learn how to leverage a use case/user story as the basis for eliciting requirements.
  • Learn how to write great requirements to ensure that they are clear, unambiguous, and testable.
  • Understand the components of the “packaged” requirements deliverable.
  • Leverage requirements artifacts for solution actualization.

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Corporate Education Group
300 Brickstone Square - Suite 201
Andover MA 01810


Corporate Education Group (CEG) is a premier provider of talent development solutions. Since 1987, CEG has collaborated with clients to unlock business value by delivering talent strategies and development solutions that align with targeted business goals to make your workforce...

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