Handling Difficult Situations
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Leveraging Positive Body Langugage - In House
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Corporate / Group Training
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0.5 days
-
Worldwide
-
On-site
-
Beginner level
Managing Pressure and Maintaining Balance
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Corporate / Group Training
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1 day
-
Multiple (2)
-
On-site, Self-paced Online, Virtual Classroom
Effective Techniques for Dealing with Difficult Customers
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Professional Course
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From 199 USD
-
Multiple (2)
-
Classroom, Webinar
Effective Techniques for Dealing with Difficult Customers (On-site)
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Corporate / Group Training
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Nationwide
-
On-site
Free Webinar: Responding Productively to Microaggressions at Work
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Professional Course
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1 hour
-
Online
-
Webinar
MSc Behavioral and Organizational Psychology
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Professional Course
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1 year
-
From 9,793 EUR
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Online
-
Self-paced Online
Self-Aware Leader - In House
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Corporate / Group Training
-
2 days
-
Worldwide
-
On-site
-
Beginner level
Managing Difficult Conversations
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Corporate / Group Training
-
1 day
-
Multiple (2)
-
Self-paced Online, Virtual Classroom, On-site
Unconscious Bias in the Workplace
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Corporate / Group Training
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3.5 hours
-
Multiple (2)
-
Virtual Classroom, On-site
Change Management: Practical concepts and applications
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Professional Course
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8 hours
-
Multiple (2)
-
Classroom, On-site
Using Emotional Intelligence in a Call Centre
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Professional Course
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2 days
-
From 1,095 USD
-
Multiple (2)
-
Classroom, Virtual Classroom
Dealing With Difficult People
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Corporate / Group Training
-
1 day
-
Multiple (2)
-
Self-paced Online, On-site, Virtual Classroom
Dealing with Difficult Conversations
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Professional Course
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2 days
-
From 1,095 USD
-
Ottawa
-
Classroom
Demystifying Political Savvy - In House
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Corporate / Group Training
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1 day
-
Worldwide
-
On-site
-
Advanced level
Invisible Differences in the Workplace
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Corporate / Group Training
-
Multiple (2)
-
Virtual Classroom, On-site
Listening: the Heart of Communication
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Corporate / Group Training
-
Multiple (2)
-
Virtual Classroom, On-site
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
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Corporate / Group Training
-
Multiple (2)
-
Virtual Classroom, On-site
-
Beginner level
Frequently asked questions
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What is conflict resolution?
Conflict resolution is the process of addressing and resolving disputes between individuals or groups, aiming to find a mutually acceptable solution while maintaining positive relationships. It involves effective communication, empathy, negotiation, and problem-solving skills.
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What can I expect from a conflict resolution class?
In a conflict resolution class, you can expect to learn strategies for identifying the underlying causes of conflicts, understanding different conflict styles, and managing emotions during disputes. The class will teach techniques for effective communication, active listening, and negotiation to reach collaborative resolutions.
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Who needs conflict management training?
Conflict management training is beneficial for individuals in various roles, such as managers, team leaders, HR professionals, customer service representatives, and anyone who regularly interacts with others in personal or professional settings.
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What are some key conflict resolution skills?
What are some key conflict resolution skills?
Key conflict resolution skills:
- Active listening: Listening and understanding another's perspective.
- Effective communication: Respectfully expressing thoughts and feelings
- Emotional intelligence: Recognizing, managing, and responding to emotions.
- Problem-solving: Identifying solutions to conflict causes.
- Negotiation: Working to reach an acceptable outcome.
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