Professional Course
5.0 (1 Reviews)

Dealing with Difficult Conversations

2 days
1,095 USD
Next course start
Contact provider for more information. See details
2 days
1,095 USD
Next course start
Contact provider for more information. See details
This provider usually responds within 48 hours 👍

Course description

At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. Locking yourself up at home and avoiding people can only last so long, we eventually have to pick up the phone or step outside and have an interaction with somebody. Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, participants will learn how to turn difficult situations into opportunities for growth.

Upcoming start dates

1 start date available

Contact provider for more information.

  • Classroom
  • Ottawa

Who should attend?

This course is intended for anyone who wants to be better equipped to deal with difficult situations involving themselves and others.

Training content

  • Explore how conflict is a very normal part of healthy relationships
  • Learn about the benefits of confrontation and whether or not to become involved in a situation
  • Learn techniques to find resolution and to prevent problems from occurring
  • Get to the heart of a problem to deal with deeper issues and create a better workplace
  • Explore ways of dealing with problems to create more productive working relationships through problem-solving
  • Increase awareness of your behavioral patterns and change your response to situations
  • Build relationships through empathy and engaging others
  • Implement guidelines to help you manage and express anger, deal with angry people and use assertive anger
  • Increase your assertive muscle
  • Learn de-stressing techniques that you can use when things get difficult

From this workshop, participants will learn how to:

  • Recognize how their own attitudes, perceptions and biases affect their behaviour towards others
  • Use new and effective techniques for dealing with difficult people
  • Use techniques for managing and dealing with anger
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Implement communication techniques that help move an interaction forward
  • Manage emotions that dominate difficult situations
  • Develop personal strategies to proactively confront challenging situations

Why choose BBLN?

In operation for over 20 years, Building Blocks takes a consultative approach to customer engagement to deeply asses the needs. We offer a variety of options for consideration.

All of our instructors have a minimum of 20 years of teaching experience using adult learning theory.

We can proudly say that our customers routinely say we exceeded their expectations and in doing so, we offer many benefits that are included in the service and pricing.


Average rating 5

Based on 1 reviews.
Write a review!
10 Jul 2019

The instructor brings in a lot of experience and knowledge in the field. It was a priviledge to have the oportunity to learn from her!

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Building Blocks Learning Network
170 Laurier Ave. West, Suite 700
K1P 5V5 Ottawa Ontario

Building Blocks Learning Network

Building Blocks Learning Network (Building Blocks) is a training company with over 20 years of experience in Adult Education. Our specific expertise includes professional development in the areas of Executive Leadership, Management and Leadership, Coaching, Policy Development, How Government Works,...

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