Listening: the Heart of Communication
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Constructive Negotiation: Building Agreements that Work
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Corporate / Group Training
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Multiple (2)
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On-site
Customer Service Training: Critical Elements of Customer Service
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Influential Negotiation: Building Agreements with Others
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Corporate / Group Training
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Multiple (2)
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On-site
How to Get People to Do What You Want Then to Do
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Planting a Seed for Reconciliation (Corporate)
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Corporate / Group Training
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North America
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On-site
Verbal De-Escalation (Corporate)
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Corporate / Group Training
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North America
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On-site
The Effective Team Toolbox: Foundational Tools to Reduce Drama and Amplify Engagement
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Corporate / Group Training
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6 hours
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United States of America
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On-site
Improving Team Effectiveness - In House
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Corporate / Group Training
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1 day
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Worldwide
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On-site
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Advanced level
Towards Anti-Racism in the Workplace (Corporate)
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Corporate / Group Training
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1 day
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North America
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On-site
Building an Inclusive Workplace (Corporate)
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Corporate / Group Training
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North America
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On-site
Dealing With Difficult Personalities
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Corporate / Group Training
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1 day
-
United States of America
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On-site
Using Emotional Intelligence in a Call Centre (Corporate)
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Corporate / Group Training
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2 days
-
North America
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On-site
Dealing with Difficult Conversations (Corporate)
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Corporate / Group Training
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2 days
-
North America
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On-site
Productive Conflict
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Corporate / Group Training
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3 hours
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United States of America
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On-site
Responding to Conflict: Strategies for Improved Communication
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Professional Course
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2 days
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From 2,695 USD
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Multiple (3)
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Classroom, Virtual Classroom
Managing Conflict in the Workplace (Video on Demand)
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Professional Course
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1 hour
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From 30 USD
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Online
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Self-paced Online
Frequently asked questions
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What is conflict resolution?
Conflict resolution is the process of addressing and resolving disputes between individuals or groups, aiming to find a mutually acceptable solution while maintaining positive relationships. It involves effective communication, empathy, negotiation, and problem-solving skills.
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What can I expect from a conflict resolution class?
In a conflict resolution class, you can expect to learn strategies for identifying the underlying causes of conflicts, understanding different conflict styles, and managing emotions during disputes. The class will teach techniques for effective communication, active listening, and negotiation to reach collaborative resolutions.
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Who needs conflict management training?
Conflict management training is beneficial for individuals in various roles, such as managers, team leaders, HR professionals, customer service representatives, and anyone who regularly interacts with others in personal or professional settings.
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What are some key conflict resolution skills?
What are some key conflict resolution skills?
Key conflict resolution skills:
- Active listening: Listening and understanding another's perspective.
- Effective communication: Respectfully expressing thoughts and feelings
- Emotional intelligence: Recognizing, managing, and responding to emotions.
- Problem-solving: Identifying solutions to conflict causes.
- Negotiation: Working to reach an acceptable outcome.
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