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Do you want to learn how we sort our results? Read more about about how courses are ranked in the search results.
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Relieving Call Center Burnout
Goldy Ventures
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Corporate / Group Training
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Top 10 Course
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Multiple (2)
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On-site, Virtual Classroom
Call center agent attrition in the United States hovers around 30–50 percent; and burnout is a pervasive contributor to this...
Workplace Series™
Communispond
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Corporate / Group Training
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United States of America
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On-site
By breaking down the courseware into easy to understand topics that are then immediately practiced, it provides a learning experience...
Negotiation
ImprovEdge
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Corporate / Group Training
5.0
(1)
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Multiple (2)
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On-site
There’s a misconception that the best negotiators are unyielding tough nuts who yell and pound their fists. Actually, great negotiators...
Customer Service Excellence: Virtual Training (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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On-site
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training (4-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
5.0
(2)
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Multiple (2)
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On-site
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
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Multiple (2)
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On-site
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
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Multiple (2)
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On-site
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
Getting to Yes: Influencing for Optimal Results
Wilson Learning
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Corporate / Group Training
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Worldwide
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On-site
Getting to Yes: Influencing for Optimal Results Strong collaborating and influencing skills are needed to ensure managers have the ability...
Negotiating with Suppliers
RED BEAR Negotiation Limited Liability Company
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Corporate / Group Training
4.9
(14)
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Multiple (2)
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On-site
Purchasing is more than just cost savings. You need your procurement professionals to enable growth, impact financial performance, and build...
The Consultative Process
Wilson Learning
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Corporate / Group Training
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Worldwide
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On-site
As organizations strive to address their clients’ critical business issues, technical professionals play an important role in creating and implementing...
Winning Over Irate Customers
Stitt Feld Handy Group
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Professional Course
5.0
(10)
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Multiple (2)
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On-site
At this workshop you will learn techniques that will allow you to handle really challenging customer service situations with confidence,...
Boosting Technicians’ Customer Service Performance
Goldy Ventures
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Did you know that it costs six to seven times as much money to capture a new customer as it...
Building Better Customer Relationships
IFI Training
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Corporate / Group Training
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Multiple (2)
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On-site
A 1-Day Workshop designed to help business professionals form close relationships with new customers and deepen existing customer relationships. Strong...
Customer Service Strategies
IFI Training
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Corporate / Group Training
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Multiple (2)
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On-site
A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external. Satisfied customers impact...
Cross-Cultural Negotiation
RED BEAR Negotiation Limited Liability Company
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Corporate / Group Training
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Multiple (2)
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On-site
The basis of successful international negotiations begins with an understanding that negotiations are a conversation aimed at reaching an agreement...
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