Professional Course

IT Service Management with System Center Service Manager (MS-10965)

QuickStart, Online
6 hours
6 hours
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Course description

IT Service Management with System Center Service Manager (MS-10965)

This IT Ops Training course will offer students with the key information obligatory to deploy and construct System Centre 2016 Service Manager. Via hands-on labs, students will learn the following:

  • Where Service Manager resides within the System Center 2016 product

  • What business and technical necessities Service Manager is designed to encounter

  • How Service Manager arrange itself to ITIL and MOF

  • How to architect and execute a System Center 2016 Service Manager deployment

  • How to upgrade a current Service Manager 2012 R2 environment to System Center 2016

  • How to adopt a System Center 2016 Service Manager to be in line with corporate standards

  • How to organize Incident and Problem Management

  • How to construct Activity, Change and Release Management

  • How to construct Service Requests

  • How to arrange Service Level Management

  • How to modify the Self-Service Portal

  • How to configure Reporting and Analysis

  • How to troubleshoot Service Manager and carryout disaster recovery

  • How to establish customized Service Manager Forms

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Who should attend?


This course is proposed for cloud and data enter administrators who are fresh to System Centre 2016 Service Manager and are accountable for deploying, configuring and working it in their cloud or data enter. This course is as well planned for Cloud and data enter administrators who are previously familiar with Service Manager and want to improve their skills to incorporate the new features originate in System Centre 2016 Service Manager.

Training content

Course Objectives:

After carrying out this course, students will be capable to:

  • Explain Service Manager 2016
  • Improve to Service Manager 2016
  • Set up Service Manager 2016
  • Explain Service Manager Usage cases
  • Build up base settings in Service Manager 2016
  • Construct Incident and Problem Management
  • Construct Activity, Change, and Release administration
  • Construct and Manage Service Requests
  • Computerize business processes with Service Manager and Orchestrator
  • Construct Service Level Management
  • Modify the Self-Service Portal
  • Make use of Reports and Analyse Data in Service Manager
  • Perform highly developed troubleshooting and failure recovery in Service Manager
  • Adapt Service Manager Forms

Why choose QuickStart?

98% increased workplace productivity

94% instructor and course effectiveness

Partnered with vendors including Microsoft, Cisco, and Citrix

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QuickStart exists to create world-class technologists by personalizing and individualizing training to address the massive skills gap in the IT industry. Through 20 years of research and data analysis, we’ve learned that a modern learner prefers to learn through multiple...

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