Course description
The ITIL Intermediate certificate in Service Operation (SO) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Operation phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
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Upcoming start dates
1 start date available
Who should attend?
The Service Operation Qualification would most likely suit the following candidates:
Chief Information Officers
Chief Technology Officers
General IT Management
Supervisor staff
Team leaders
Designers
Architects
Planners
IT consultants
IT audit managers
IT security managers
IT professionals involved in continual service improvement
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
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New Horizons started in 1982, over four decades ago, providing continuing education and skills training to both individuals and companies. We have become one of the world's largest independent IT and Career Training companies across six continents and over 30...
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