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Handling a Challenging Customer

GoldSRD
Training overview
Corporate / Group Training
Start dates
Online
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Worldwide
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Course description

Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With the Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

Attendees looking for leading practices in handling challenging customers (NASBA Field of Study: Personnel/Human Resources)

Certification / Credits

Objectives:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Why choose GoldSRD?

5 specialized trainers

Taught 10,000 attendees each of the past three years

11th Year in Business; double figure growth every year for the past six years

About GoldSRD

GoldSRD

GoldSRD is a leading provider of high-quality, interactive professional development. We have over 200 full-day courses on technical capabilities (Internal Audit, Accounting, Finance, IT Audit and Microsoft-Office specific courses) and People-Centric (“soft”) skills. Our Founder, Danny M. Goldberg, is a...


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Danny M Goldberg discussing the importance of coaching and mentoring, specifically during times of WFH.

         

Contact info

GoldSRD

2641 Pine Springs Drive
75093 Dallas Texas

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www.goldsrd.com

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