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Service Attitude
4.9
(8)
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Handling a Challenging Customer
GoldSRD
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
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Corporate / Group Training
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4 hours
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United States of America
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On-site
Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Building Rapport in Customer Service
4.9
(9)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
First Impressions in Customer Service
4.5
(2)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Problem Solving in Service
4.3
(3)
Chart Learning Solutions
If you are not part of the solution, you are part of the problem. A problem is any obstacle that...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Service Skills
Master Connection Associates
Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success...
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Professional Course
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Online
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Self-paced Online
Reveal the Secrets - Customer Insight Training
Learn2
Reveal the Secrets is a powerful experience for any business seeking clearer insight into their market. This experience focuses on...
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Corporate / Group Training
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Online
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Self-paced Online
The Positive Alternative
Master Connection Associates
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Taking Positive Action
Master Connection Associates
The value of any program involving the performance of an employee or group of employees depends on both the strength...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Service Manager Training
AMA - American Management Association
By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Frontline Customer Service Representative Training
AMA - American Management Association
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Customer Service Excellence: How to Win and Keep Customers
4.8
(9)
AMA - American Management Association
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business...
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Professional Course
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From 2,295 USD
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Online
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Virtual Classroom
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