Course description
Mastering Behavioral Interviewing
Finding the right employee begins the customer service process. The selection of your employees is as critical as the training of your employees. We must select people with the proper DATA: Desire, Attitude, Talent and Ability. This workshop provides the newly appointed supervisor the ability to their past behavior on the job. With this process, it is impossible for the candidate to fake good.
Companies of the future must look for employees who understand the needs of the organizations as well as their own. These employees must be empowered and trained for a better return on investment. This workshop will give the participants the skills to identify these employees. You must find employees with the proper DATA: Desire, Attitude, Talent and Ability.
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Upcoming start dates
Who should attend?
Directors, Managers, Executives
Training content
Mastering Behavioral Interviewing content includes:
- The probing process
- Quid Pro Quo interviewing
- Positive contact
- Understanding behavioral styles
- Matching the employee with their productivity level
- Moving the interview to the final step
- Development of an interview kit
Costs
Contact for fee
Contact this provider
Master Connection Associates
Master Connection Associates (MCA) is the Worldwide Leader in Customer Service, Sales and Leadership Training and Consulting. MCA drives revenue growth, customer loyalty and bottom line profit for industry leading organizations in a diverse client base, serving customers in the...