ILM Effective Communication and Presentation Skills (In-House)
LEORON Professional Development Institute
Course description
ILM Effective Communication and Presentation Skills (In-House)
Modern businesses communicate in more diverse ways than ever before in human history. Individuals and businesses communicate with each other through mediums as diverse as e-mail, telephone, text, social media, skype, instagram, video conferencing, conference calls.
Despite this fact, there is very little in terms of education or resource as to how best to approach these varying communication channels and how to make the best use of them. As a result people develop their own individual approaches and subsequently communication can often break down.
This 5-day workshop attempts to address this disparity by breaking down business communication, in all its forms, into its component parts and from there demonstrating how to effectively engage your audience. After completing this training Participants will come out as effective communicators equipped with tools and techniques to apply in the workplace.
Who should attend?
This program is particularly suited to practicing team leaders seeking to move up to the next level of management, as well as managers who need to lead people through organisational change, budget cuts and/or other pressures.
Prerequisite
Participants will normally be either practising or aspiring managers. Although there are no formal requirements, learners should have a background that will enable them to benefit from the course.
Training content
The agenda for this classroom course is as follows:
DAY 1:
- An introduction to the ILM Award qualification and how it works
- The importance of effective communication at work and the effects of poor communication
- The stages in communication: sender -encoding – transmission – decoding - receiver
- Possible barriers to communication and methods to overcome them
- Ways to ensure effective communication in the workplace
- Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
DAY 2:
- Active listening skills
- Significance of non-verbal communication and body language
- Techniques of face-to-face and indirect communication, and when each is appropriate
- How to use feedback to check effectiveness of communication
- How to assess and develop own communication skills through feedback and reflection
DAY 3:
- The importance of delivering professional presentations
- Selection of relevant information content
- How to plan and prepare effectively for briefings (account for Purpose; Audience; Content; Form)
DAY 4:
- The value of various methods of data presentation – tables, graphs, charts, diagrams
- Prepare visual aids to support briefing or presentation
- Formal and informal presentation skills including platform techniques and visual aids
- Use of feedback to check understanding
DAY 5:
- How to evaluate briefings/presentations
- Practical presentation delivery from each candidate
- Final assessment check for award qualification
Certification / Credits
Successful completion of this course will enable participants to:
- Acquire a range of key management skills with a particular emphasis on communication skills and put them into practice in their own role.
- Build leadership capabilities
- Gain management skills using their knowledge, values and motivations
- Develop as an effective and confident first line manager
- Gain an ILM L3 Award that can be used in career development
Why choose Leoron?
LEORON has worked with some of the largest companies in the World - but importantly we care about the individual. Through our Customer Happiness Team we ensure that everyone who attends a LEORON course has the support before, during and after to ensure their training needs are met.
We offer the highest level of training delivery, whether that be in our live-virtual training or in-classroom sessions, with our expert instructors guiding you through everything so that you’re left feeling assured and confident to utilize your new knowledge going forward.
About Leoron
LEORON Professional Development Institute
LEORON is the fastest growing global training institute in the World, having evolved over the past 11 years into a dominant training institute that offers a comprehensive set of training and development solutions to both individuals and businesses. Our locations...
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LEORON Professional Development Institute
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