Corporate / Group Training
5.0 (4 Reviews)

Critical TeleSelling® Skills

Janek Performance Group, Online (+2 locations)
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Inquire for details (+3 start dates)
On-site, Virtual Classroom
Next course start
Inquire for details (+3 start dates)
On-site, Virtual Classroom
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Course description

Critical TeleSelling® Skills - In-house Training

Raise the game of your telesales team with this personalized and interactive in-house training program from Janek Performance Group. Delivered at your company premises or preferred location, Janek's expert sales trainers will equip your team with the knowledge, skills and tools needed to thrive in the challenging world of sales calling. 

Critical TeleSelling® Skills will quickly and effectively transform the way your team approaches selling over the phone. This research-based program covers how to create meaningful telephone dialogues rooted in what the customer needs, in order to make more sales and establish more profitable, long-term customer relationships.

This course can be tailored to suit your company's training requirements and can be combined with other award-winning Janek training programs, as well as post-training, skill sustainment support. Contact Janek Performance Group to discuss your sales performance needs.

Upcoming start dates

Choose between 3 start dates

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  • On-site
  • Canada
  • English

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  • On-site
  • United States of America

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  • Virtual Classroom
  • Online

Who should attend?

This in-house course is designed for all sales professionals and teams. The content can be tailored and delivered according to your company's requirements, making it suitable for a range of companies, team structures and industries.

Training content

Training content can be customized, but typically covers the following: 

  • What it means and what it takes to be a successful telephone sales professional in today’s competitive telesales world
  • Preparing for sales calls: gathering crucial information and setting strong objectives 
  • Establishing a warm connection with customers
  • Using mix of questions and active listening to identify customer needs
  • Presenting the value behind solutions in a way that resonates with what is most important to the customer
  • Recognize opportunities over the phone to close and gain the confidence to ask for the business
  • Proactively work with customers to explore objections, in order to diffuse any emotions and restore balance to the conversation


Contact Janek Performance Group to discuss the cost of this in-house training.

Why choose Janek?

97.42% Training Satisfaction

889% Return on Investment

9.74% Performance Improvement


Average rating 5

Based on 4 reviews.
Reviews are published according to our review policy..
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Senior Director, Revenue Management, Minto Apartments
01 Jun 2022
Janek really hit the mark

I received great feedback from our sales team. It’s difficult in a virtual environment to keep everyone’s attention, and Janek’s sales trainers did a great job of applying the r...

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Operations Manager, McNaughton-McKay
16 Jan 2020
The training got everyone on the same page

We were really happy with the Janek program. It got everybody on the same page and we can realize where our gaps are and work individually and as a group to grow and get to that...

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Manager Inside & Digital Sales Deparment, Zoetis
26 Sep 2019
Customization is Key

We got a ton of valuable information, a ton of valuable tools from going though Janek's training process and we have just been better for it.

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Janek Performance Group
1887 Whitney Mesa Dr, #3075
89014 Henderson NV

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