Show as: Mobile

Influence Skills

Chart Learning Solutions
Training overview
Professional Course
Start dates
Inquire for more information
Chart Learning Solutions

Course description

Influence Skills

This Influence Skills training course is one of Chart Learning Solutions’ Sales Cycle-Management courses. These programs are all related to working with customers and specifically designed to help those working in sales build behaviors and skills to better help them work with customers.

In this course, participants will study five units that will leave them with the skills to influence their customers. These are:

  • Appropriate Use of Power
  • Six Influence Techniques
  • Getting Other to Follow Your Lead
  • Unpopular Positions
  • Win-Win Negotiation

See the course content section located below for more information about what you will learn in each unit.

This course can be delivered in two formats. Regardless of learning method, participants will be fully supported in their journey by Chart Learning Solutions’ network of partners.


This option includes unlimited access to slide presentations, video lectures, interactive quizzes, and practical exercises. Participants in this course will also become part of a supportive student network.


The blended course options offers a mix of instructor-led and online training. This option is great for those who wish to combine online learning with more traditional classroom instruction.

Who should attend?

These courses are designed for:

  • Sales representatives
  • IT professionals
  • Support staff

Training content

Appropriate Use of Power

  • The relationship between influence and success
  • The definition of personal power and influence
  • The difference between push and pull energy
  • The two goals of influence
  • Know when influence is needed
  • How to earn leadership influence
  • The five levels of earned leadership influence
  • Seven types of leadership power
  • Implement the appropriate use of power

Six Influence Techniques

  • Understand the six influence techniques
  • Implement application guidelines for persuading, asserting, visioning, involving, disengaging, and the “Z” model

Getting Other to Follow Your Lead

  • Understand how to increase likeability, charisma, create great first impressions, and inspire others to take immediate action

Unpopular Positions

  • Seven guidelines others will use when evaluating the worth of your leadership direction
  • The dangers of blind faith
  • Six remedies for Groupthink

Win-Win Negotiation

  • Understand opportunities for negotiation
  • The definition of negotiation
  • Implement qualities of win-win negotiations
  • The difference between negotiation and conflict
  • Five types of negotiations
  • How to prepare to negotiate
  • Seven steps in the negotiation process
  • Five negotiation strategies

This course includes interactive tutorials, application activities, game quizzes, and final exams. Participants will complete this course with all of the tools necessary for the transfer of knowledge into behaviors that they can immediately put into action.


Request information using the form below for pricing

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created their wide range of training options in order to assist organizations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created a four-step method that increases performance and creates...

Read more and show all training delivered by this supplier

Contact this provider

Fill out your details to find out more about Influence Skills.

  Contact the provider

  Get more information

  Register your interest

Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

 Show phone number


Average rating 5

Based on 3 reviews.

Patric M
I enjoyed this course
Sally Kellogg
I’ve been needing more influence in my work since I am not an assertive person by nature. I work with very strong personalities. I now have a greater understanding of what I can do to make not only my voice heard, but gain agreement from some very head-strong people. This has been a real eye-opener.
HR Officer, GIBS
Chart’s blended learning has allowed us to overcome challenges and observe our desired cultural change outcomes which would not have been achieved through any other training methods. There has been a shift in the delegate’s technical competence, which is reflected in the improved quality of work being delivered, resulting in higher levels of con...
Show more
Contact provider

Have a question about this course? Fill out this form and the provider will get in touch with you shortly

Training reviews
Course rating
Based on 3 reviews.

Need help with your search? offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote

You may also like...