Course description
Effective contact management is essential for successful sales and customer relationships. This course builds strategies for efficiently capturing data, maintaining updated records, and leveraging contact insights. Developing sound contact management practices maximizes productivity and ensures seamless client interactions.
Many professionals struggle with disorganized contact data spread across multiple applications, making it difficult to efficiently manage client interactions and account history. Without a centralized contact management system and processes, important details and follow-up tasks easily fall through the cracks. Learners will explore five must-have features for a robust CRM system and summarize the multi-departmental benefits. They'll follow eight steps for successfully implementing CRM company-wide. The training also describes methods for setting communication standards that manage customer expectations. With sound contact management practices, organizations can maximize productivity, customer satisfaction, sales opportunities, and overall relationship success.
Upcoming start dates
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
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Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...