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Managing Customer Service
Mainstream Corporate Training
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success....
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, Virtual Classroom, On-site
Sales and Customer Service Training for Call Center Agents
5.0
(1)
Mainstream Corporate Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element...
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Corporate / Group Training
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3 days
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Problem Resolution
SGE International, LLC
This learning experience will help you ensure a quality customer experience, even when that experience does not go as planned....
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Professional Course
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2 hours
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Las Vegas
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Classroom
Taking Positive Action
Master Connection Associates
The value of any program involving the performance of an employee or group of employees depends on both the strength...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Sales Essentials for Service Teams
Imparta
Sales Essentials for Service Teams Many companies want their customer service teams to sell to their customers. This can be both...
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Corporate / Group Training
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United States of America
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On-site
Privacy and Security
SGE International, LLC
This learning experience brings awareness to the importance of maintaining customers' information as confidential and how to address common security...
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Professional Course
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1 hour
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Las Vegas
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Classroom
Customer Service
Eagle's Flight
It is no longer a competitive advantage for you to have great customer service. The pace of your business, the...
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Corporate / Group Training
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Multiple (2)
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On-site
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Top 10 Course
Customer Service & Communication
TrainSMART Inc.
Are you struggling to provide the level of customer service your organization needs to thrive? Let TrainSMART help! Our custom-tailored...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Automotive Customer Service Training
TrainSMART Inc.
Developing a customer-centric culture is critical to building solid customer relationships. Our automotive customer service training workshop will help everyone...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Inspired Customer Service: Firm Boundaries, Exceptional Compassion
The Yes Works
Have you ever heard anyone say, “Company X had incredible customer service, but they went out of business?” Neither have...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Customer Service Strategies
IFI Training
A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external. Satisfied customers impact...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Signature Service: The Key to Customer Satisfaction®
Wilson Learning
Businesses in every sector are experiencing increased competition as new, diverse players enter the market. When consumers have more choices,...
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Corporate / Group Training
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2 days
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Worldwide
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On-site
Digital Conversations
Imparta
These days, customers are as likely to type as they are to talk. Social media and webchat are now significant channels for everyday...
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Corporate / Group Training
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United States of America
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On-site
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
The Power of Fundamentals in Customer Service Workshop
EduLeader
This workshop is designed to help strengthen customer relationships through the development of yourself as a leader. Understand yourself and...
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Corporate / Group Training
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2 days
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United States of America
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On-site
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Intermediate level
Winning Over Irate Customers
5.0
(10)
Stitt Feld Handy Group
At this workshop you will learn techniques that will allow you to handle really challenging customer service situations with confidence,...
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Professional Course
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1 day
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Multiple (2)
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On-site
Service Leadership
Imparta
It all starts at the top. Are your leaders and managers brave enough to drive customer service transformation? Transformation doesn’t happen...
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Corporate / Group Training
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United States of America
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On-site
Dealing with Collections
Imparta
“You must pay today. Have you got a credit card on you?” This traditional, confrontational style is adopted by many...
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Corporate / Group Training
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United States of America
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On-site
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