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Problem Resolution

SGE International, LLC
Training overview
2 hours
Next start date: Call for pricing - Las Vegas
On-site / Company-specific

Course description

Problem Resolution

This learning experience will help you ensure a quality customer experience, even when that experience does not go as planned. Participants will learn insights into how to handle service issues and dissatisfied customers along with best practices for resolving customer issues and concerns.

Who should attend?

This learning experience is applicable to any person working with external customers.

Training Content

Participants will learn:

  • The importance of delivering upon the customer’s expectations
  • How you can engage and establish a relationship with a customer
  • How you can utilize each aspect of the Problem Management Model

About supplier

SGE International, LLC

SGE International

SGE International is the training and communications partner for a myriad of the world’s most recognized service and sales-orientated brands. We specialize in changing the mindset and elevating the habits of your frontline staff, supervisors, and managers. Our award-winning training...

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Contact info

SGE International, LLC

3595 S Town Center Drive
89135 Las Vegas Nevada

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