Course description
Handling Difficult Situations
This virtual communication training course prepares emerging leaders for higher stake interactions when they will need to handle objections and resistance to their ideas. Participants will learn and practice the top 9 influencing skills, ways to disagree with diplomacy, manage a room with dissenting viewpoints, and handle surprises. We will also discuss ways to stay calm and controlled in difficult moments.
COVID-19 Update
In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!
Training content
Core Competencies:
- Listening Skills
- Conveying Confidence
- Tools for Controlling Reactions
Contact Speak by Design for custom curriculum outlines for this leadership communication skills and presentation skills training.
Certification / Credits
Objectives
- Practice positive framing
- Assess your triggers
- Create an action plan for remaining resilient in difficult situations
- Leverage four techniques for disagreeing with diplomacy
- Utilize the top nine influencing skills to expand a viewpoint around an idea
Outcomes
- Developing a stronger client-oriented mindset by increasing listening skills
- Focusing conversation on client issues and asking good questions to surface underlying issues
- Increasing confidence and conveying confidence in interactions
- Demonstrating peer-like behavior with senior clients
Why choose Speak by Design?
Instructors with 10+ years of experience in communication coaching and training
Deep and vast catalogue of resources on communication style, structure, and strategy
Customized approach based on each client’s communication goals
About Speak by Design
Speak by Design
Strong leadership communication skills make you a consistently compelling force for your organization. We are committed to helping people develop exceptional communication skills and presentation skills that launch and transform their businesses, teams, and relationships to new heights. We help...
Contact this provider
Contact info
Speak by Design
Reviews
Average rating 5
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