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Handling Difficult Situations

Speak by Design
Training overview
Corporate / Group Training
Virtual Classroom, On-site
For more information about duration, please contact the Website.
Start dates
Inquire about a live, virtual, leadership communication skills training for your team

United States of America
Inquire about a live, virtual, leadership communication skills training for your team
SBD 700 - Handling Difficult Situations

Course description

Handling Difficult Situations

This virtual communication training course prepares emerging leaders for higher stake interactions when they will need to handle objections and resistance to their ideas. Participants will learn and practice the top 9 influencing skills, ways to disagree with diplomacy, manage a room with dissenting viewpoints, and handle surprises. We will also discuss ways to stay calm and controlled in difficult moments.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Core Competencies:

  • Listening Skills
  • Conveying Confidence
  • Tools for Controlling Reactions

Contact Speak by Design for custom curriculum outlines for this leadership communication skills and presentation skills training.

Certification / Credits


  • Practice positive framing
  • Assess your triggers
  • Create an action plan for remaining resilient in difficult situations
  • Leverage four techniques for disagreeing with diplomacy
  • Utilize the top nine influencing skills to expand a viewpoint around an idea


  • Developing a stronger client-oriented mindset by increasing listening skills
  • Focusing conversation on client issues and asking good questions to surface underlying issues
  • Increasing confidence and conveying confidence in interactions
  • Demonstrating peer-like behavior with senior clients

Why choose Speak by Design?

Instructors with 10+ years of experience in communication coaching and training

Deep and vast catalogue of resources on communication style, structure, and strategy

Customized approach based on each client’s communication goals

About Speak by Design

Speak by Design

Strong leadership communication skills make you a consistently compelling force for your organization. We are committed to helping people develop exceptional communication skills and presentation skills  that launch and transform their businesses, teams, and relationships to new heights. We help...

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Contact info

Speak by Design

Suite 1000
700 South Flower Street
90017 Los Angeles CA

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Average rating 5

Based on 6 reviews.

Elice, VP of Marketing, Commercial Insurance
I wanted to thank you for your guidance in my meeting preparation.  Yesterday I presented my marketing plan for our new digital marketplace.  Not only did it go well, but I also got the full funding I requested with no pushback.  Today I just finished my meeting with the new head of claims and covered the tactical part of what we needed to accom...
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Salil, Business Consulting Firm
My coach is fantastic-knowledgeable, constitutive feedback, caring, prepared, customized. Speak by Design University and Framework-Stephanie's lectures and coaching is amazing-such a pro. You guys are pros and care. More than just communication coaching-good business advice and mindset work. I would recommend Speak by Design, without reservation...
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Dave, Business Consulting Firm
This was the most valuable training I have ever received.
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Training reviews
Course rating
Based on 6 reviews.

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