Professional Course
5.0 (4 Reviews)

Consulting Skills for Trainers - Live Online

Langevin Learning Services Inc., Online (+1 locations)
3 days in person, 3 days live online (~2.5-3 hours/day)
1,999 USD
Next course start
Inquire to learn more See details
3 days in person, 3 days live online (~2.5-3 hours/day)
1,999 USD
Next course start
Inquire to learn more See details
This provider usually responds within 48 hours 👍

Course description

Consulting Skills for Trainers

Consulting Skills for Trainers - Live Online

This Consulting Skills for Trainers (train-the-trainer) workshop shows you how to become a catalyst for making measurable improvements within your organization. It teaches you how to thoroughly investigate employee performance and gives you the tools to determine which performance problems are training-related vs. those that are non-training related. As with any problem, there needs to be a viable solution. You’ll explore a variety of training and non-training solutions as interventions for various employee performance problems. Lastly, you’ll walk away with a structured performance improvement process, as well as critical people skills to help build your credibility as a performance consultant.

This workshop is delivered in a live online format and is also available as on-site (in person)/company specific/exclusive virtual session. For programs held or attended in Canada, listed prices will be charged in CAD. Please contact Langevin for more details.

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Upcoming start dates

1 start date available

Inquire to learn more

  • On-site
  • United States of America

Who should attend?

For trainers or managers who want to move beyond training solutions and help their organization improve performance.

Training content


  • Build collaborative relationships in the organization.
  • Manage interactions with others.
  • Identify job performance needs.
  • Apply active listening techniques.
  • Ask performance-based questions.
  • Identify required and actual job performance.
  • Handle resistance and challenges from clients.
  • Establish terms of reference with clients.
  • Collect job performance data.
  • Analyze job performance data.
  • Determine the causes of performance gaps.
  • Apply a range of analysis tools and techniques.
  • Guide clients through a decision-making process.
  • Recommend training and non-training solutions to performance needs.
  • Write a report of findings and recommendations.
  • Adopt the most effective role during implementation.
  • Measure the results of performance solutions.

What you will learn

Session 1

  • The foundation for collaborative relationships.
  • 5 easy steps for managing the consulting process.
  • How to guide your clients through the performance improvement process.
  • How to approach a client at the start.
  • Key factors that will make you successful.
  • How to handle a request for training.
  • How to set clear expectations from the start.
  • proven method of understanding true performance needs.
  • Key questions for identifying required and actual performance.
  • How to conduct an effective discovery meeting.
  • Tips for crafting questions that open up dialogue.
  • Powerful performance-based questions.

Session 2

  • How to develop and maintain rapport.
  • How to encourage the client to keep talking.
  • How to paraphrase the essence of what you heard.
  • Tips for acknowledging what people are feeling.
  • Ways to summarize a conversation.
  • The signs of discomfort or resistance.
  • Guidelines for handling resistance or challenges.
  • 6 methods for collecting data.
  • 45 questions to ask yourself after each interaction.
  • step-by-step technique to determine the causes.
  • 7 major causes of performance gaps.
  • A structured worksheet to document findings.
  • An easy-to-use checklist for analyzing performance.
  • Where to find the evidence – over 70 sources.

Session 3

  • participatory analysis techniques.
  • How to guide the client to an appropriate course of action.
  • A visual technique for identifying possible solutions.
  • How to rate solutions using relevant criteria.
  • Over 50 types of performance improvement solutions.
  • The critical elements of a report.
  • A checklist for making planning easier.
  • A simple approach for setting targets and identifying outcomes.
  • How to maximize your contribution by adopting the most effective role.
  • How to develop a measurement plan.
  • The S.C.O.R.E. approach for monitoring progress.
  • How to track and report results using a performance scorecard.
  • A structured worksheet to document lessons learned.
  • How to broadcast and promote successes.

Why choose Langevin Learning Services Inc.?

35+ years helping learning professionals achieve success in their careers

20,000+ people have achieved Langevin's professional trainer certification

82% of Fortune 500 companies send their trainers to Langevin


Average rating 5

Based on 4 reviews.
Write a review!
Sarah B.
11 Jul 2022

I am most excited about the easy-to-use job aids and templates provided through this workshop. I would recommend this session if you are looking for a deep-dive on how to take a...

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Kristen M
26 Oct 2021

This is one of the most engaging workshops I have participated in. Excellent pacing and facilitation with just the right amount of interactivity.

D. Harshberger
07 May 2019
Exactly what I need

This workshop provided exactly what I need to understand and implement the consulting process as a trainer. I feel very confident now to start using this process!

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Langevin Learning Services Inc.
5718 William McEwen Drive
Kars, ON K0A 2E0

Langevin Learning Services Inc.

For more than 35 years, Langevin has been a provider of highly renowned workshops, professional certifications, and products for trainers and business professionals. They are committed to providing practical, real-world, performance-based workshops and products guaranteed to set you up for...

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