Course description
Following through completely on customer needs is crucial for retention and referrals. This course trains techniques for ensuring commitments are met, resolving lingering issues, and providing stellar after-sale service. Developing follow-through mastery builds customer loyalty and boosts your company's reputation.
Many companies struggle with consistently following through on customer commitments after the initial sale. This training tackles common follow-through failures that erode customer trust. Learners will explore the critical importance of delivering on promises and initiating new sales opportunities. They'll gain insights into buyer's remorse and how to prevent it. The training also covers email etiquette fundamentals and mastering the "Five C's." Additionally, participants will learn the "Take the HEAT" model for resolving difficult post-sale situations with poise. These skills ensure customers remain satisfied long after the first transaction.
Upcoming start dates
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
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Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...