Problem Solving

Chart Learning Solutions
Training overview
Professional Course
Self-paced Online
6 hours

Start dates
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Chart Learning Solutions

Course description

Problem Solving

If you are not part of the solution, you are part of the problem. A problem is any obstacle that creates a challenge in achieving a desired goal. Problem-solving is the systematic process of removing challenges blocking a goal. Understand how you can determine the required action to manage or stop a problem and understand how you can define the problem to apply the correct solution. We have five Problem Solving courses available in this series that focus on early problem recognition, four stages of creative problem solving, how to define problems accurately, confident decision making and crisis resolution.

This course is now launched in Adaptive Learning format.

What is Adaptive Learning

Adaptive Learning creates a unique personalized learning journey that adapt to the needs of each learner using intelligent algorithms and probes. For more information please view this video:

About Chart Learning Solutions

Chart Learning is a world leader in leadership training content and award-winning soft-skills development. They develop people in leadership, sales, customer service and team performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall Group and Training Industry, Inc.

Training content

We have five Problem Solving courses available in this series that focus on:

Early problem recognition

Problem recognition occurs when you become aware of a gap between where you are and where you want to be. We will guide you to proactively look for hidden problems using tools such as a gap analysis, surveys and interviews. How do you unpack a problem to see the entire problem and not only a small part of the problem? Understand what you can do to initiate problem recognition and how you can gather data.

Four stages of creative problem solving

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.

How to define problems accurately

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control.

Confident decision making

Understand how you can categorize decisions to make decisions more effectively. Take a measured approach with the four steps to decision making. How do you anticipate the implementation of your decision by asking what, who, when, where and how questions? Understand how to monitor implementation through observation of key success indicators.

Crisis resolution

A crisis is an urgent demand for change that must be addressed immediately. Identify the main cause of a crisis as it is often people-related. Crisis management merely controls the problem and crisis resolution must end the situation. Understand how to prevent, manage and eliminate a negative impact. Discover the six steps to crisis resolution and how do you ensure that you learn from a crisis

Course delivery details

With Adaptive Learning you will have a unique learning journey based on your excisting knowledge of the subject. The 5 modules will take 20-40 each to complete depending on your Adaptive journey.


Contact the provider for more information on pricing.

Why choose Chart Learning Solutions?

Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:

  • Increase team and employee engagement
  • Provide employee accountability
  • Accelerate positive behavioural changes
  • Improve skill competencies and levels of professionalism
  • Promote positive cultural change

About Chart Learning Solutions

Chart Learning Solutions

Chart Learning Solutions have created a wide range of training options in order to assist organisations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...

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Contact info

Chart Learning Solutions

1120 Centre Pointe Drive, Suite 800
St. Paul MN 55120

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Average rating 5

Based on 10 reviews.


"The course was a great way to learn at my own pace."


"I appreciated the emphasis on emotional intelligence and empathy in the course."


"I learned valuable skills for conflict resolution and problem-solving through this course."

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