ITIL Foundation

Just as PMI has set the standards for Project Management around the world, ITIL® is the most widely accepted approach to IT Service Management in the world. This three-day course introduces the fundamentals of IT Service Management (ITSM) based on ITIL (2011) of the IT Infrastructure Library (ITIL). Originating in the UK, ITIL has been adopted for its proven ability to help IT departments cut costs and improve service. The purpose of the ITIL Foundation certificate is to understand ITIL terminology, structure, basic concepts and the core principles of IT Service Management best practices.

IT is the world's best success story. No industry has grown as fast or changed with such lightning speed. Yet, IT service retains a lingering perception of being non-responsive to customer needs that can only be corrected by being better connected with the business component of the organization. ITIL practices can cut costs, improve support, and identify business opportunities. The ITIL Foundation demonstrates how to incorporate ITIL principles easily and effectively. This three-day course prepares IT professionals with the key IT Service Management concepts and processes of ITIL and offers them the skills to pass the one-hour, 40-question certification exam to become ITIL Foundation certified. This certification is the core and first step in the array of ITIL certifications and ASPE offers this fully accredited course to support your career goals.

This ITIL Exam Prep course includes handouts and references for use after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. Our goal is to help you succeed in this critical skill certification. An exam voucher is included as part of the course fee. ITIL Foundation Exam is administered on the third day of the course.

*This course is available as 18 hours of Self-Paced eLearning. Click here to view ITIL Foundation eLearning.