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Mastering the Art of Critical Conversations

AMA - American Management Association
Training overview
Professional Course
Virtual Classroom, Classroom
2 days
From 2,695 USD
Start dates

Place & Start


Chicago
2,695 USD
12/12/2022

Atlanta
2,695 USD
3/13/2023

New York City
2,695 USD
5/1/2023

Online
2,695 USD
12/8/2022
AMA - American Management Association

Course description

Mastering the Art of Critical Conversations

If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

How You Will Benefit

  • Determine your “hot buttons” and take steps to manage your emotion
  • Transform relationships by addressing real issues with authenticity
  • Openly express opinions that can lead to success and productivity
  • Give and receive feedback without negativity
  • Self-monitor your reactions and keep calm during critical conversations
  • Develop advance strategies for managing critical conversations, as well as getting them back on track
  • Improve your ability to shape results and get things done

Who should attend?

Anyone who wants to be better prepared to manage critical conversations that can have a significant impact on relationships at work.

Training content

  • Analyzing elements of a critical conversation
  • Understanding your physiological response and when emotional hijacking occurs
  • Recognizing your default mode under stress and your preferred conflict style
  • Practicing tools to deal with various emotional responses
  • Examining your beliefs and self-fulfilling tendencies
  • Identifying remedies to manage critical conversations when they get off track
  • Preparing for and practicing different types of critical conversations
  • Diagnosing and addressing problems while having critical conversations
  • Practicing having critical conversations “on the fly”

Costs

Course price for:

  • Non Members: $2695
  • AMA Members: $2395

Certification / Credits

CEU: 1.2

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...


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Contact info

AMA - American Management Association



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