Course description
Managing Difficult Situations with Emotional Intelligence
More and more we are all having to handle difficult situations and difficult conversations that we have never had to handle before. Handling these situations is in fact, difficult. With the right strategies and using emotional intelligence, you can make difficult situations manageable, have productive conversations, and improve outcomes
How You Will Benefit
- Review the role of emotional intelligence in managing difficult times
- Identify how to prepare for difficult conversations using an easy to follow process
- Learn how empathy can help to manage emotions
- Understand how to deliver feedback and constructive criticism effectively
Upcoming start dates
Who should attend?
Team leads, Managers, Leaders, and all professionals who are looking to use emotional intelligence strategies to manage difficult situations and difficult conversations.
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...