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Managing Difficult Situations with Emotional Intelligence

AMA - American Management Association
Training overview
Professional Course
1 Lessons
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AMA - American Management Association

Course description

Managing Difficult Situations with Emotional Intelligence

More and more we are all having to handle difficult situations and difficult conversations that we have never had to handle before. Handling these situations is in fact, difficult. With the right strategies and using emotional intelligence, you can make difficult situations manageable, have productive conversations, and improve outcomes

Who should attend?

Team leads, Managers, Leaders, and all professionals who are looking to use emotional intelligence strategies to manage difficult situations and difficult conversations.

Certification / Credits

  • Review the role of emotional intelligence in managing difficult times
  • Identify how to prepare for difficult conversations using an easy to follow process
  • Learn how empathy can help to manage emotions
  • Understand how to deliver feedback and constructive criticism effectively

About AMA

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...

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AMA - American Management Association

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