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Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

AMA - American Management Association
Training overview
Professional Course
Classroom, Virtual Classroom
2 days
From 2,495 USD
Start dates

Place & Start

2,495 USD

2,495 USD

San Francisco
2,495 USD

2,495 USD
AMA - American Management Association

Course description

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you'll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You'll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You'll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

How You Will Benefit

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically

Who should attend?

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.

Training content

Learning Objectives

  • Distinguish the Chaos That You Can Control from the Chaos That is Beyond Your Control
  • Make Decisions Based on a Multifaceted Analysis of a Problem
  • Learn a Variety of Tools for Decision-Making and Organization
  • Determine the Best Order of Tasks Based on Importance and Urgency
  • Practicing Influencing and Communication Skills to Manage Shifting Priorities, Build Alliances, and Get the Buy-In You Need
  • Identify and Use Tools Most Applicable to Your Current Chaos

Asking Key Questions

  • Describe the Effects of Change on Managers and Employees
  • Define Personal and Group Goals in a Dynamic Environment
  • Understand How to Get a Grip on a Chaotic Environment Through Asking Key Questions
  • Employ the Problem Statement and Gap Analysis as Tools to Identify the Problem and Begin to Address it

Priority-Planning and Decision-Making Tools

  • Examine and Select Tools for Planning Priorities
  • Identify Root Causes of Problems or Issues
  • Manage Competing Priorities
  • Generate Creative Solutions to Problems
  • Organize Ideas to Firmly Grasp a Problem's Critical Components

Planning Your Work

  • Create a Daily Action Plan for Completion of the Most Important Priorities
  • Implement Best Practices for Time Management
  • Manage Interruptions and Distractions

Influencing and Communication Skills

  • Identify Your Communication's Purpose
  • Understand Your Audience
  • Craft Your Message to Appeal to Your Audience
  • Implement Best Practices for Improving Your Influencing Communications
  • Avoid Team Miscommunications

Action Planning

  • Reassess the Source(s) of Chaos you Identified
  • Evaluate and Complete Your Action Plan
  • Present Your Action Plan to a Partner for Feedback


Course price for:

  • Non Members: $2495
  • AMA Members: $2245

Certification / Credits

CEU: 1.2, PDU: 12, CPE: 14

About AMA

American Management Association Company Info

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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Contact info

AMA - American Management Association


Average rating 5

Based on 2 reviews.

Mary C.
Kurt was very engaging and I appreciated the effort to keep everyone on task and involved during the course.
Lorena P.
Excellent instructor and great tools for work environment. There were tools I identified that I could use even without buy-in from others in my organization.
Training reviews
Course rating
Based on 2 reviews.
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