Building Emotional Intelligence

Corporate Education Group
Training overview
Corporate / Group Training
1 day

Start dates
United States of America
Contact the provider for more information

Contact the provider for more information

Course description

Building Emotional Intelligence

Our ability to deal effectively with our emotions in the workplace is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional, and physical resources, emotional intelligence is increasingly critical as a skill set. Emotional intelligence strategies combined with native intelligence increases our ability to successfully manage the constant challenges from customers and our business associates

Through skill-building exercises and group discussion, this course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills, and perceptions to perform their roles and manage their emotions with confidence and positive results.

Who should attend?

Individuals who will benefit from this course include anyone at any level who wants to develop their emotional intelligence and build stronger relationships.

Training content

Session 1: Starting with Self

Getting Started

  • Welcome and Introductions
  • Course Goal and Objectives
  • Opening Activities
  • Emotional Intelligence in the Workplace

The Five Key Skills of Emotional Intelligence

  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Interpersonal Relationships

Starting with Self

  • Emotional Intelligence Skills Self-Assessment
  • Activity: Decoding Emotions – Listening to “The Music”
  • The Importance of Congruent Communication
  • Activity: How the Body Keeps Score
  • Getting to Emotional Neutral
  • Acting by Choice, not Impulse

Enhancing Self-Awareness

  • Mindfulness
  • Monitoring Your Self-Talk
  • Identifying Unhelpful Thinking Pattern

Session 2: Building Relationships

Perceptions Versus Reality

  • The Paradigm of “Seeing”

Understanding Others

  • Intention vs. Impact
  • Class Activity: Story Time
  • Ladder of Inference Model
  • Video: Rethinking Thinking

Communicating Effectively

  • Effective Communication Requirements
  • Class Discussion: Communication Filters
  • Group Activity: Decoding Emotions

Listening to Understand

  • Listening Skills Spectrogram Activity
  • Three Levels of Listening
  • Using Empathy to Tune into Emotion
  • Nonverbal and Verbal Listening Techniques
  • Paired Activity: Listening Actively

A Productive Conversation Mindset

  • Productive Mindset = Outcome Thinking
  • Group Activity: Making a Change
  • Emotional Intelligence Force-Field Analysis

Wrap-Up and Personal Action Planning

Course delivery details

This course is delivered in the live virtual classroom, traditional classroom or onsite. To inquire, contact Corporate Education Group via the information request form.


Contact Corporate Education Group via the information request to inquire about course fees.

Certification / Credits

Learning objectives:

  • Self-assess proficiency in four domains of emotional intelligence (EI).
  • “Track” emotions in your mind and body.
  • Articulate ways to build self-awareness.
  • Describe techniques for de-escalating personal emotional responses.
  • Decode emotions in another person.
  • Practice active listening techniques in a real-life scenario.
  • Connect a productive conversation mindset with a positive outcome.

About CEG


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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