Show findcourses.com as: Mobile

Do you want to hear about upcoming free webinars from expert training providers? Sign up for our weekly newsletter

Communication and Interpersonal Skills for Technical Professionals

AMA - American Management Association
Training overview
Professional Course
2 days
From 2,345 USD
Start dates
Online
2,345 USD
12/10/2020
AMA - American Management Association

Course description

Communication and Interpersonal Skills for Technical Professionals

Whether you’re an IT professional, engineer, scientist or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

How you will benefit:

  • Recognize and manage differences between you and nontechnical professionals
  • Deliver clear messages to nontechnical professionals
  • Apply verbal and nonverbal techniques to build shared understanding
  • Strategically apply a communication system to enhance relationships and achieve performance goals
  • Develop active listening skills that promote better work relationships
  • Get your points across in diverse communication contexts
  • Use influencing skills to complete projects faster and grow your reputation
  • Be able to productively manage conflict

Who should attend?

All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

Training content

This training course will cover:

Identifying differences between technical and nontechnical professionals

  • Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
  • Understanding the impact of generational characteristics on communication within and outside of technical areas
  • Analyzing your own work situation based on communication needs and expectations

Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

  • Distinguishing communication style preferences to better understand and influence others
  • Determining your personal communication styles with the DiSC® profile
  • Identifying the strengths and limitations of your DiSC® profile
  • Using behavioral clues to determine others’ personal styles
  • Describing how to more effectively work with other styles

Strategically Applying a Communication System to Enhance Relationships

  • Differentiating between verbal and nonverbal communications
  • Assessing your own nonverbal traits and developing an improvement plan
  • Identifying criteria for establishing trust and building credibility
  • Using a communication model to conduct more effective conversations

Developing Active Listening Skills to Promote Better Work Relationships

  • Recognizing the role of listening in effective communications
  • Knowing when and how to acknowledge emotions and ideas
  • Applying effective listening techniques to own work situations

Communication Strategies to Help You Achieve Your Goals

  • Determining when to use open and closed-ended questions
  • Demonstrating and applying the effective use of informing, directing and criticizing

Productively Managing Conflict

  • Using and applying the AEIOU model to assertively build shared expectations
  • Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
  • Developing an action plan to apply these techniques to your own work situations

Costs

The course is priced as follows: $2345 - Non-members
$2095 - AMA members
$1984 - GSA price

About AMA

2019 leadership

About American Management Association International

For over 90 years, American Management Association International (AMA) has been a world leader in professional development. AMA supports the goals of individuals, organizations, and government agencies with a complete range of corporate talent transformation solutions, including public open-enrollment seminars...


Read more and show all training delivered by this supplier

Contact info

AMA - American Management Association



Training reviews

No reviews available

Special Offers
Experience best-in-class virtual...
AMA - American Management Association
Read more

Need help with your search?

findcourses.com offers a free consultancy service to help compare training for you and your team

Request a free quote

Request a free training quote

You may also like...