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Interpersonal Skills

Interpersonal skills refer to the skills used to interact and communicate with other people. In business context, interpersonal skills mean the ability of an employee to get along and properly communicate with others effectively while reaching the organizational goals in a specified time. People with good interpersonal skills demonstrate efficiency in communicating with others, which pertains to efficient speaking and listening skills, and have a positive attitude that can influence others positively. Interpersonal skills help people to be successful in both of their personal and professional lives, which is why a number of training providers today offer interpersonal skills training courses aimed to develop individuals’ interpersonal skills.

Interpersonal Skills Training and Essentials

Interpersonal skills training courses discuss fundamental topics, concepts and theories essential to develop an effective set of interpersonal skills. Topics discussed in these courses and training programs typically include:

  • Introduction to interpersonal skills
  • Importance of interpersonal skills
  • Different communication styles
  • Barriers to communication
  • Communication realities
  • Different levels of listening
  • Importance of listening
  • Emotional intelligence
  • Domains of emotional intelligence
  • Causes and effects of conflicts
  • Managing conflicts
  • Ways to create healthy work environments 
  • Values-based behavior
  • People skills
  • Impacts we make on others and their consequences
  • Managing working relationships
  • Relationship mapping and analysis
  • Different influencing strategies and types of influencing
  • Ways and techniques of pursuing and negotiating towards positive results
  • Action planning

These interpersonal skills courses also discuss important topics such as how clear, effective, concise communication and powerful communication can promote leadership and how non-verbal communication and aspect such as tone can impact interactions. Interpersonal skills courses are conducted by highly experienced and established trainers in order to ensure effective learning of its participants.

Anyone can attend these courses. However, individuals who have specific working relationships, people who need to connect with a wide range of people, like managers and functional specialists in different organizations, are more likely to benefit from courses and training programs as such.

Formats of Interpersonal Training Courses

A number of institutions and academies offer interpersonal skills training courses. These programs are particularly beneficial to individuals looking to sharpen their skills and knowledge in order to seek new opportunities in the market. The courses usually take form of seminars and workshops where fundamental concepts and theories are discussed and practical issues are introduced and explained by an experienced trainer. There are several online training programs available as well for professionals seeking more flexibility in terms of cost and time. After successful completion of such programs, participants are awarded with a certificate as a proof of participation at these programs.

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