Course description
Countering Sales Objections
Don’t lose one more prospective deal to sales objections. Learn to redirect prospects’ objections into conversations that leave no doubt in their mind to choose you. In this course we explain the four parts of effectively handling objections, leading to higher confidence and customer acquisition or retention.
The toughest aspect of any sales position is overcoming a buyer’s objections. The goal is to have a convincing response to these roadblocks standing between you and that coveted sale. As many experienced sales people know, most all sales calls are met with at least one objection. In this course you will learn a proven structured approach to easily diffuse the current objections and reposition in a way that uncovers the real truth.
Sales objections are part of sales job because products and services just don’t sell themselves. However the sales skill needed the most is the sales skill least practiced. Seven out of ten sales professionals, when observed in a conversation with a prospect, quickly conceded to a sales objections. This causes lost revenue for the company and lost commissions for the salesperson.
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Upcoming start dates
Training content
- You will discover why customers object.
- You will easily gain insight into the four keys to handling customer objections.
- You will explore why opening counters (i.e. “I understand”, “I apologize”) don’t work.
- You will discover an easy method to diffuse the most difficult objections.
- Attendees will understand how to anticipate objections so they are diffused before being asked.
- You will gain insight into the difference between handling a sales objection and negotiating.
- You will discover why customers object.
- You will easily gain insight into the four keys to handling customer objections.
- You will explore why opening counters (i.e. “I understand”, “I apologize”) don’t work.
- You will discover an easy method to diffuse the most difficult objections.
- Attendees will understand how to anticipate objections so they are diffused before being asked.
- You will gain insight into the difference between handling a sales objection and negotiating.
Certification / Credits
Problems the course will solve:
- Ineffectively countering objections
- Lack of confidence in what to say and when
- By using a structured approach salespeople can easily diffused objections quickly
- Provides a measurable process that managers can easily coach too
- Uncovers the underlying truth behind the objection
- Reduces the desire to improvise on the spot
- Improve overall confidence
- Creates personal empowerment
Why choose SteppUP?
Delivered leadership & sales transformation programs to large companies like Comcast Business, and Time Warner.
One national technology company experienced a 77% revenue increase after engaging with SteppUp Now Consulting &Training
Over half million leaders and salespeople have improved their performance through Stepp Sydnors training and development programs with a 4.5 star out of 5 rating
Reviews
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Stepp Sydnor Leadership and Sales Training
Stepp Sydnor Leadership and Sales training is a trusted expert. Our programs help organizations step up their performance, align cultures, and generate more revenues. Our founder Stepp Sydnor brings over 30 years of consulting and corporate experience to his speaking...
Good presentation for salespeople of all skillset.