Corporate / Group Training

Managing Difficult Conversations

Infopro Learning, Online (+1 locations)
6.5 hours
Next course start
Inquire for more information (+2 start dates)
On-site, Virtual Classroom
6.5 hours
Next course start
Inquire for more information (+2 start dates)
On-site, Virtual Classroom
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Course description

Managing Difficult Conversations

The Managing Difficult Conversations training program aims to equip leaders to confront and navigate challenging conversations rather than avoid them. This training is appropriate for various levels of professionals, including Individual Contributors, Front-Line Leaders, and Leaders of Leaders. By participating in this program, attendees explore the five conflict-handling modes and evaluate their dominant conflict-handling modes. This knowledge empowers them to acquire skills and tactics to comprehend conflict and its origins and better manage workplace dilemmas, high-stress situations, and tough discussions to ensure optimal results. Among the competencies and strategies learned are assertive communication methods, language avoidance that may trigger conflict, utilizing essential listening and questioning skills to mitigate conflict scenarios, and fostering a win-win attitude with colleagues, even when emotions and opinions are strong, and the stakes are high. Role-play opportunities are also part of the training program, enabling participants to apply their newfound knowledge during the session. After completing the training, workplace culture is expected to benefit from handling interpersonal conflicts effectively, resulting in improved employee engagement. At the same time, leaders can provide performance reviews and feedback that directly target critical concerns.

Upcoming start dates

Choose between 2 start dates

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  • On-site
  • Worldwide

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  • Virtual Classroom
  • Online

Who should attend?


  • Individual Contributors
  • Front-Line Leaders
  • Leaders of Leaders

Training content


  • The ‘Good Fight’ Video, 2 min
  • Workplace Conflict Identification Questionnaire
  • TKI Conflict Mode Assessment


Conflict Handling Modes

  • Conflict Resolution Process
  • TKI Conflict Mode assessment analysis
  • Five Conflict Handling Modes
  • Role of Emotions in Conflict Management

Intersession Activity**

Conflict Management Strategies

  • Assertive Communication Techniques
  • Voice, Tone, and Body Language
  • Recognize Words and Their Impact

Intersession Activity**

Effective Communication Strategies

  • Create ‘’I’’ statements
  • Caring Questioning and Listening Skills
  • Techniques for Becoming a Better Listener
  • Steps for successful conversations


  • Action Planning
  • 30-60-90 Day Action Plan Reviews *
  • Virtual, Group Touchpoint Session *

Course delivery details


  • In-Person - 6.5 hrs.
  • Virtual - 2 hrs. x 3 Sessions

Why choose IPL?

Infopro Learning has a Customer Satisfaction (CSAT) Score of 98%

Infopro Learning has 9500 trainers across the globe

Infopro Learning was founded in the year 1989

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Infopro Learning
Suite 102
103 Morgan Lane
08536 Plainsboro NJ

Infopro Learning

Infopro Learning is an award-winning workforce transformation company. The company specializes in unlocking the potential of employees, clients, and partners, which leads to improved performance aligned with the organization's strategic objectives. Infopro Learning can assist with growth, effective change management,...

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